At a Glance
- Tasks: Provide top-notch customer service at checkouts and assist with sales.
- Company: Join B&Q, a leader in home improvement with a focus on community.
- Benefits: Enjoy a competitive salary, generous holidays, and wellness benefits.
- Other info: Flexible shifts available, including weekends and evenings.
- Why this job: Be part of a diverse team that values your unique contributions.
- Qualifications: Friendly, eager to learn, and a team player with a passion for home improvement.
The predicted salary is between 27300 - 27300 £ per year.
Shifts available Monday - Sunday, 8.00am - 8.00pm
Notional hourly rate £13.10 per hour
Overview: Customer Advisor – Checkouts, Part Time – 16 hours per week, Permanent Contract.
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Checkouts Customer Advisor and you’ll be a big part of this.
What’s the job? Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, as will things like click & collect, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in various areas, but on the tills truly great customer service will be your main aim.
Responsibilities:
- Provide excellent customer service at the tills
- Assist with sales and click & collect
- Set up and maintain displays
- Ensure the store looks great
- Support the team through training and teamwork
What we need: Friendly and outgoing, excited about home improvement, eager to learn, team player, flexible to work on a rota that includes weekends, evenings, and bank holidays.
What’s in it for me? As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award‑winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
EEO Statement: So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Customer Advisor - Checkouts employer: B&q
B&Q Workington is an exceptional employer that values diversity and inclusion, ensuring every team member feels they belong. With a commitment to employee wellbeing, we offer a competitive salary alongside an award-winning pension scheme, generous holiday allowance, and various wellness benefits. Join us as a Customer Advisor and enjoy a supportive work culture that encourages personal growth and development in the exciting world of home improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor - Checkouts
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on B&Q and their values. This will help you connect with the team and show that you're genuinely interested in being part of their mission to improve homes.
✨Tip Number 2
Practice your customer service skills! Since you'll be working at the checkouts, think about how you can provide excellent service. Role-play with a friend or family member to get comfortable with common customer interactions.
✨Tip Number 3
Be ready to showcase your flexibility! The job requires working various shifts, so be prepared to discuss your availability and how you can adapt to the rota. Highlight any previous experience where you've successfully managed flexible hours.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it through the B&Q careers page. This way, we can keep track of your application and get you into the process faster!
We think you need these skills to ace Customer Advisor - Checkouts
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for home improvement and customer service.
Tailor Your Application:Make sure to tailor your application to the Customer Advisor role. Highlight any relevant experience or skills that match what we’re looking for, like teamwork and flexibility.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so make sure your key points stand out without unnecessary fluff.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly and is considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at B&q
✨Know Your Stuff
Before the interview, get familiar with B&Q's products and services. Understand their approach to customer service and home improvement. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Your Personality
As a Customer Advisor, being friendly and outgoing is key. During the interview, let your personality shine through. Share experiences where you've provided excellent customer service or worked as part of a team. This will demonstrate that you’re a great fit for their culture.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific customer situations. Think of examples from your past experiences where you’ve successfully resolved issues or helped customers. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask. Inquire about training opportunities, team dynamics, or how they measure success in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
