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- Tasks: Become a Checkouts Customer Advisor, helping customers with their home improvement projects.
- Company: B&Q is dedicated to empowering customers to create homes they love.
- Benefits: Enjoy a competitive salary, generous holiday, wellness benefits, and shopping discounts.
- Why this job: Join a diverse team where your contributions are valued and you can grow your skills.
- Qualifications: Friendly, eager to learn, and passionate about home improvement; teamwork and flexibility are key.
- Other info: Part-time role with shifts available Monday to Sunday; training provided.
What\’s the job?
Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like click & collect, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in various areas, but on the tills truly great customer service will be your main aim.
What we need:
Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What\’s in it for me?
As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact for any recruitment adjustments.
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Customer Advisor - Checkouts employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - Checkouts
✨Tip Number 1
Familiarise yourself with B&Q's products and services. Understanding the range of home improvement items they offer will help you engage with customers effectively and demonstrate your passion for the role.
✨Tip Number 2
Showcase your customer service skills during any interactions you have with B&Q staff or at recruitment events. Being friendly and approachable can leave a lasting impression and highlight your suitability for the Customer Advisor position.
✨Tip Number 3
Be prepared to discuss your flexibility regarding working hours. Since the role requires shifts that include evenings and weekends, demonstrating your willingness to adapt will make you a more attractive candidate.
✨Tip Number 4
Research B&Q's commitment to diversity and inclusion. Being knowledgeable about their values and initiatives can help you align your personal values with the company’s mission, making you stand out as a candidate who fits well within their culture.
We think you need these skills to ace Customer Advisor - Checkouts
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand what B&Q is looking for in a Customer Advisor - Checkouts. Highlight key responsibilities and required skills that you possess.
Tailor Your CV: Make sure your CV reflects your relevant experience and skills related to customer service and retail. Use specific examples that demonstrate your ability to help customers and work in a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for home improvement and your eagerness to learn. Mention how your personality aligns with B&Q's values and how you can contribute to their team.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in customer-facing roles.
How to prepare for a job interview at B&q
✨Show Your Passion for Home Improvement
Make sure to express your enthusiasm for home improvement during the interview. Share any personal projects or experiences that highlight your interest and knowledge in this area, as it aligns perfectly with what B&Q values in their Customer Advisors.
✨Demonstrate Excellent Customer Service Skills
Prepare examples of how you've provided outstanding customer service in the past. B&Q is looking for someone who can connect with customers and make their shopping experience enjoyable, so be ready to discuss how you handle different customer scenarios.
✨Be Ready to Discuss Teamwork
Since teamwork is essential for this role, think of instances where you've successfully worked as part of a team. Highlight your flexibility and willingness to collaborate with others, especially in a retail environment.
✨Familiarise Yourself with B&Q's Values
Research B&Q's mission and values before the interview. Understanding their commitment to diversity, inclusion, and customer satisfaction will help you align your answers with what they are looking for in a candidate.
