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- Tasks: Become a Checkouts Customer Advisor, helping customers with their home improvement projects.
- Company: B&Q is dedicated to empowering customers to create homes they love.
- Benefits: Enjoy competitive pay, generous holidays, wellness benefits, and shopping discounts.
- Why this job: Join a diverse team where your contributions are valued and you can grow your skills.
- Qualifications: Friendly, eager to learn, and passionate about home improvement; teamwork is essential.
- Other info: Flexible shifts available, including weekends and evenings.
Overview
Customer Advisor – Checkouts
Part time – 12 hours per week
Permanent Contract
Shifts available Monday – Sunday, 7.00am – 10.00pm
UK Notional hourly rate £12.71 per hour
B&Q Kendall
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they\’ll love. Join us as a Checkouts Customer Advisor and you\’ll be a big part of this.
What\’s the job?
Join our team, and you\’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like click & collect, setting up displays, and making sure your store looks great. You\’ll have the opportunity to be trained in various areas, but on the tills truly great customer service will be your main aim.
What we need:
Happy to help, eager to learn and just a little bit obsessed with home improvement, you\’ll be right at home with us. You\’re friendly and outgoing, and you get a buzz from helping others. You\’ll be happy to expand your skills by using new technology and learning new ways of working. You\’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What\’s in it for me?
As part of a great team, you\’ll be valued for who you are.We\’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunitiesYou will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you\’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact for any recruitment adjustments.
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Customer Advisor - Checkouts employer: B&Q
Contact Detail:
B&Q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - Checkouts
✨Tip Number 1
Familiarise yourself with B&Q's products and services. Understanding the home improvement sector and being able to discuss popular items or trends can really impress during your interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've helped customers in previous roles. Highlighting your ability to connect with people will demonstrate that you're a great fit for the Checkouts Customer Advisor position.
✨Tip Number 3
Be ready to discuss your flexibility regarding shifts. Since the role requires working evenings and weekends, showing that you’re open to various schedules will make you a more attractive candidate.
✨Tip Number 4
Express your eagerness to learn new technologies and processes. This role involves using different systems at the checkout, so demonstrating a positive attitude towards training and development will set you apart.
We think you need these skills to ace Customer Advisor - Checkouts
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what B&Q is looking for in a Customer Advisor - Checkouts. Highlight key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customise your CV to reflect your relevant experience and skills that match the job requirements. Emphasise any previous customer service roles or experience in retail, and showcase your ability to work in a team and adapt to new technologies.
Craft a Compelling Cover Letter: Write a cover letter that expresses your enthusiasm for the role and the company. Mention your passion for home improvement and how you can contribute to creating a positive customer experience at B&Q.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at B&Q
✨Show Your Passion for Home Improvement
Make sure to express your enthusiasm for home improvement during the interview. Share any personal projects or experiences that highlight your interest and knowledge in this area, as it aligns perfectly with the role of a Customer Advisor.
✨Demonstrate Excellent Customer Service Skills
Prepare examples of how you've provided outstanding customer service in the past. This could include resolving issues, going the extra mile for customers, or creating a positive shopping experience, which is crucial for this position.
✨Be Ready to Discuss Teamwork
Since teamwork is essential for this role, think of instances where you've successfully collaborated with others. Highlight your flexibility and willingness to support your colleagues, especially during busy periods like weekends and holidays.
✨Familiarise Yourself with Technology
As the role involves using new technology, be prepared to discuss your comfort level with tech tools and systems. If you have experience with point-of-sale systems or other relevant technologies, mention them to show you're ready to learn and adapt.
