At a Glance
- Tasks: Become a Checkouts Customer Advisor, helping customers with their home improvement projects.
- Company: B&Q Livingston empowers customers to enhance their homes with ideas and tools.
- Benefits: Enjoy competitive pay, generous holidays, wellness benefits, and an award-winning pension scheme.
- Other info: Part-time role with shifts including weekends and evenings; training provided.
- Why this job: Join a diverse team where your contributions are valued and you can grow your skills.
- Qualifications: Friendly, eager to learn, and passionate about home improvement; teamwork and flexibility are key.
Customer Advisor – Checkouts
Part time – 15, 19, or 25 hours per week
Permanent contract
Shifts: Monday – Sunday, 7.00am – 8.00pm
UK Notional hourly rate £12.71 per hour
B&Q Livingston
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Checkouts Customer Advisor and you’ll be a big part of this.
Overview
As a Checkouts Customer Advisor you will become an expert advisor, inspiring and guiding customers. Your main aim will be to provide excellent customer service at the tills. Sales will be important, as will click & collect, setting up displays, and ensuring your store looks great.
What We Need
You are happy to help, eager to learn and obsessed with home improvement. You are friendly and outgoing, enjoy helping others, and can expand your skills with new technology. You work well in a team and are flexible to work on a rota that includes weekends, evenings and bank holidays.
What\'s In It For You
As part of a great team you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits. As well as a competitive salary, our benefits package includes an award‑winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Customer Advisor - Checkouts in Livingston employer: B&q
B&Q Livingston is an exceptional employer that values diversity and inclusion, ensuring every team member feels they belong. With a strong commitment to employee wellbeing, we offer a competitive salary alongside an award-winning benefits package, including generous holiday allowances and opportunities for personal growth. Join us in a vibrant work culture where your passion for home improvement can truly shine, and you can make a meaningful impact on our customers' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor - Checkouts in Livingston
✨Tip Number 1
Familiarise yourself with B&Q's product range and services. Knowing the ins and outs of home improvement products will help you connect with customers and provide them with tailored advice, making you stand out as a knowledgeable candidate.
✨Tip Number 2
Showcase your customer service skills in any interactions you have with the company. Whether it's through networking or during the interview process, demonstrating your ability to engage positively with customers will highlight your suitability for the role.
✨Tip Number 3
Be prepared to discuss your flexibility regarding working hours. Since the role requires weekend and evening shifts, showing that you're adaptable and willing to work varied hours can make you a more attractive candidate.
✨Tip Number 4
Express your enthusiasm for learning new technologies and processes. As the job involves using new systems, highlighting your eagerness to embrace change and develop your skills will demonstrate your commitment to the role.
We think you need these skills to ace Customer Advisor - Checkouts in Livingston
Some tips for your application 🫡
Understand the Role:Before applying, make sure to thoroughly read the job description for the Customer Advisor position at B&Q. Understand the key responsibilities and the skills required, such as customer service, teamwork, and flexibility.
Tailor Your CV:Customise your CV to highlight relevant experience and skills that align with the role. Emphasise any previous customer service roles or experiences related to home improvement, showcasing how you can contribute to the team.
Craft a Compelling Cover Letter:Write a cover letter that reflects your enthusiasm for the role and the company. Mention your passion for home improvement and how your personality fits with their values of diversity and inclusion.
Proofread Your Application:Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application shows attention to detail.
How to prepare for a job interview at B&q
✨Show Your Passion for Home Improvement
Make sure to express your enthusiasm for home improvement during the interview. Share any personal projects or experiences that highlight your interest and knowledge in this area, as it aligns perfectly with what the company values.
✨Demonstrate Excellent Customer Service Skills
Prepare examples of how you've provided outstanding customer service in the past. Highlight situations where you went above and beyond to help a customer, as this role heavily focuses on delivering great service at the checkouts.
✨Be Ready to Discuss Teamwork
Since teamwork is essential for this position, think of instances where you've successfully collaborated with others. Be prepared to discuss how you contribute to a positive team environment and support your colleagues.
✨Familiarise Yourself with Technology
As the role involves using new technology, show your willingness to learn and adapt. Mention any experience you have with technology in retail or other settings, and express your eagerness to embrace new tools and systems.
