At a Glance
- Tasks: Become a Checkouts Customer Advisor, helping customers with their home improvement projects.
- Company: Join B&Q, a leading home improvement retailer dedicated to inspiring customers.
- Benefits: Enjoy competitive pay, generous holidays, wellness benefits, and an award-winning pension scheme.
- Other info: Flexible shifts available, including weekends and evenings, for a part-time role.
- Why this job: Be part of a diverse team that values your contributions and supports your growth.
- Qualifications: Friendly, eager to learn, and passionate about home improvement; teamwork skills are essential.
Position Overview Title: Checkouts Customer AdvisorContract: 3 Month Fixed Term (Part Time – 12 hours/week)Shifts: Saturdays and Sundays 7:00 am–8:30 pmHourly Rate: £13.10 (UK Notional)Location: B&Q WiganWe believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they'll love. Join us as a Checkouts Customer Advisor and you'll be a big part of this.What's the job? Join our team and become an expert advisor. You will be an inspiration and a guide, knowing every customer and their home improvement projects. Sales will be important, as will click‐and‐collect, setting up displays, and ensuring your store looks great. You'll have the opportunity to be trained in various areas, but strong customer service at the tills will be your main aim.What We Need We are looking for someone who is happy to help, eager to learn, and slightly obsessed with home improvement. Friendly, outgoing, and energized by helping others. Ready to expand skills using new technology and learning new ways of working. Strong teamwork abilities and flexible to work on a rota that includes weekends, evenings, and bank holidays.What's in it for you? As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us continue to put diversity and inclusion at the heart of our business.We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits. As well as a competitive salary, our benefits package includes a pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits, and more! We also provide generous breaks to keep you refreshed.Application Process For any recruitment adjustments, please contact recruitment@b-and-q.co.uk.
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Customer Advisor - Checkouts in Manchester employer: B&q
At B&Q Trafford Park, we pride ourselves on being an excellent employer that values diversity, inclusion, and employee wellbeing. As a Customer Advisor - Checkouts, you'll enjoy a supportive work culture with access to extensive training opportunities, competitive benefits including an award-winning pension scheme and generous holiday allowance, and the chance to be part of a team that inspires customers to improve their homes. Join us and experience a workplace where your contributions are recognised and your growth is encouraged.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor - Checkouts in Manchester
✨Tip Number 1
Familiarise yourself with B&Q's products and services. Understanding the range of home improvement items and how they can benefit customers will help you engage more effectively during your interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples from previous experiences where you went above and beyond to assist a customer. This will demonstrate your ability to provide excellent service, which is crucial for the role.
✨Tip Number 3
Be ready to discuss your flexibility regarding working hours. Since the role requires shifts that include weekends and evenings, highlighting your availability will show your commitment to the position.
✨Tip Number 4
Express your enthusiasm for home improvement projects. Sharing personal experiences or interests in DIY can help you connect with the team and show that you're genuinely passionate about the role.
We think you need these skills to ace Customer Advisor - Checkouts in Manchester
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand what B&Q is looking for in a Customer Advisor. Highlight key responsibilities and required skills, such as customer service and teamwork.
Tailor Your CV:Make sure your CV reflects your experience and skills relevant to the role. Emphasise any previous customer service roles or experiences that demonstrate your ability to help others and work in a team.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for home improvement and your eagerness to learn. Mention specific examples of how you've provided excellent customer service in the past.
Proofread Your Application:Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at B&q
✨Show Your Passion for Home Improvement
Make sure to express your enthusiasm for home improvement during the interview. Share any personal projects or experiences that highlight your interest and knowledge in this area, as it aligns perfectly with the role of a Customer Advisor.
✨Demonstrate Excellent Customer Service Skills
Prepare examples of how you've provided outstanding customer service in the past. This could include resolving issues, going the extra mile for customers, or creating a positive shopping experience, which is crucial for this position.
✨Be Ready to Discuss Teamwork
Since teamwork is essential for this role, think of instances where you've successfully collaborated with others. Highlight your flexibility and willingness to support your colleagues, especially in a busy retail environment.
✨Familiarise Yourself with the Company Values
Research B&Q's values and mission statement before the interview. Being able to discuss how your personal values align with theirs will show that you're not just looking for any job, but that you genuinely want to be part of their team.
