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- Tasks: Become a Checkouts Customer Advisor, helping customers with their home improvement projects.
- Company: Join B&Q, a leading home improvement retailer dedicated to inspiring customers.
- Benefits: Enjoy competitive pay, flexible shifts, wellness benefits, and generous holiday time.
- Why this job: Be part of a diverse team that values your contributions and supports your growth.
- Qualifications: Friendly, eager to learn, and passionate about home improvement; teamwork skills are essential.
- Other info: Part-time role with shifts available across the week, including evenings and weekends.
Customer Advisor – Checkouts
Location: B&Q Macclesfield, England, United Kingdom.
Part time, 10 hours per week, 3 month fixed term contract.
Shifts available Monday – Sunday, 7.00am – 10.00pm.
UK Notional hourly rate £ 12.71 per hour.
What\’s the job?
Join our team and become an expert advisor. Provide great customer service, support click & collect, set up displays, and ensure a well‑looked store. Sales will be important, and you’ll be trained in various areas but great customer service is the main aim.
What We Need
Friendly, outgoing, passionate about home improvement, eager to learn, technology‑savvy, collaborative, flexible with a rota that includes weekends, evenings and bank holidays.
What\’s in it for me?
As part of a great team, you’ll be valued for who you are. B&Q is committed to diversity, inclusion, and wellbeing. Competitive salary, award‑winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and generous breaks.
Seniority level
Entry level
Employment type
Part‑time
Job function
Other
Industries
Retail
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Customer Advisor - Checkouts employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - Checkouts
✨Tip Number 1
Familiarise yourself with B&Q's products and services. Understanding the range of home improvement items and how they can help customers will give you an edge during your interview, showing that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills. Since the role focuses heavily on providing excellent service at the checkouts, consider role-playing scenarios with friends or family to enhance your ability to engage with customers effectively.
✨Tip Number 3
Be prepared to discuss your flexibility regarding shifts. Highlighting your willingness to work evenings, weekends, and bank holidays will demonstrate your commitment to the team and the needs of the business.
✨Tip Number 4
Show enthusiasm for learning new technologies. Since the job involves using various systems at the tills, expressing your eagerness to adapt and learn will make you a more attractive candidate.
We think you need these skills to ace Customer Advisor - Checkouts
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what B&Q is looking for in a Customer Advisor. Highlight key responsibilities and required skills, such as customer service and teamwork.
Tailor Your CV: Make sure your CV reflects your experience and skills relevant to the role. Emphasise any previous customer service roles or experiences that demonstrate your ability to help others and work in a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for home improvement and your eagerness to learn. Mention specific examples of how you have provided excellent customer service in the past.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in customer-facing roles.
How to prepare for a job interview at B&q
✨Show Your Passion for Home Improvement
Make sure to express your enthusiasm for home improvement during the interview. Share any personal projects or experiences that highlight your interest in DIY and how you can relate to customers' needs.
✨Demonstrate Excellent Customer Service Skills
Prepare examples of how you've provided outstanding customer service in the past. Highlight your ability to listen, empathise, and resolve issues, as these skills are crucial for a Customer Advisor role.
✨Be Ready to Discuss Teamwork
Since teamwork is essential for this position, think of instances where you've successfully collaborated with others. Be ready to explain how you contribute to a positive team environment and support your colleagues.
✨Familiarise Yourself with the Company Values
Research B&Q's values and mission statement. Understanding their commitment to diversity, inclusion, and customer satisfaction will help you align your answers with what they stand for during the interview.
