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- Tasks: Become a Checkouts Customer Advisor, helping customers with their home improvement projects.
- Company: B&Q is dedicated to empowering customers to create homes they love.
- Benefits: Enjoy competitive pay, generous holidays, wellness benefits, and shopping discounts.
- Other info: Flexible part-time shifts available, including weekends and evenings.
- Why this job: Join a diverse team where your contributions are valued and you can grow your skills.
- Qualifications: No experience needed, just a friendly attitude and eagerness to learn.
Overview
B&Q Kendal – Checkouts Customer Advisor – Part time – 20 hours per week – Permanent contract – Shifts available Monday – Sunday 8:00am – 8:00pm – UK Notional hourly rate £12.71 per hour.
Responsibilities
Become an expert adviser, guiding customers on home improvement projects. Drive sales, support click & collect, set up displays, and maintain a welcoming store environment. Train in various areas, but focus on delivering great customer service on the tills.
Qualifications / What We Need
- Friendly, outgoing, and enthusiastic about home improvement.
- Team player, flexible to work a rota that includes weekends, evenings, and bank holidays.
- Eager to learn new technology and ways of working.
- Obsessed with customer service and helping others.
Benefits / What\’s in it for me
We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
As part of a great team, you’ll be valued for who you are. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. Our benefits package includes an award‑winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits, and generous breaks to ensure you’re refreshed and able to perform at your best.
If you need recruitment adjustments during the application or interview process, please contact recruitment@b-and-q.co.uk.
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Customer Advisor - Checkouts employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - Checkouts
✨Tip Number 1
Familiarise yourself with B&Q's products and services. Understanding the range of home improvement items they offer will help you engage with customers more effectively and demonstrate your expertise during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples from previous experiences where you went above and beyond to assist a customer. This will highlight your ability to provide excellent service, which is crucial for the role.
✨Tip Number 3
Be ready to discuss your flexibility regarding working hours. Since the role requires shifts that include weekends and evenings, demonstrating your willingness to adapt will make you a more attractive candidate.
✨Tip Number 4
Research B&Q's commitment to diversity and inclusion. Being able to speak about how you align with their values can set you apart and show that you're not just looking for any job, but are genuinely interested in being part of their team.
We think you need these skills to ace Customer Advisor - Checkouts
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what B&Q is looking for in a Customer Advisor - Checkouts. Highlight key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customise your CV to reflect the skills and experiences that are most relevant to the role. Emphasise your customer service experience, teamwork abilities, and any familiarity with retail or home improvement.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at B&Q and how you can contribute to their mission of helping customers improve their homes.
Proofread Your Application: Before submitting, make sure to proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at B&q
✨Show Your Passion for Home Improvement
Since the role is all about helping customers with their home projects, make sure to express your enthusiasm for home improvement. Share any personal experiences or projects you've worked on that demonstrate your interest and knowledge in this area.
✨Demonstrate Excellent Customer Service Skills
B&Q values great customer service, so be prepared to discuss how you’ve provided exceptional service in previous roles. Use specific examples to illustrate your ability to connect with customers and resolve their issues effectively.
✨Be Ready to Discuss Teamwork
As a Customer Advisor, you'll be part of a team. Highlight your experience working collaboratively with others, especially in fast-paced environments. Mention any instances where you contributed to team success or supported colleagues.
✨Prepare for Questions on Flexibility
The job requires flexibility in working hours, including weekends and evenings. Be ready to discuss your availability and willingness to adapt to different shifts. This shows your commitment to the role and the team.