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- Tasks: Assist customers at checkouts and provide expert advice on home improvement.
- Company: B&Q is a leading home improvement retailer dedicated to helping customers create their ideal homes.
- Benefits: Enjoy competitive pay, generous holiday, wellness benefits, and discounts.
- Why this job: Join a diverse team where your contributions are valued and you can grow your skills.
- Qualifications: No prior experience needed; just a friendly attitude and eagerness to learn.
- Other info: Flexible shifts available, including evenings and weekends.
Customer Advisor – Checkouts
Location: B&Q Trafford Park
Shifts: Monday – Sunday, 7:00am – 10:00pm (part‑time, 18.75 hours per week)
Contract: 3‑month fixed term
Pay: UK notional hourly rate £12.71 per hour
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Checkouts Customer Advisor and you’ll be a big part of this.
What’s the job?
You will be an expert advisor and a guide, getting to know every customer and their home improvement projects. You’ll help with sales, click & collect, setting up displays, and ensuring the store looks great. You’ll be trained in various areas, but excellent customer service at the tills will be your main aim.
What We Need
- Friendly, outgoing, and enthusiastic about helping others.
- Eager to learn and use new technology, and to expand your skills.
- Team player with flexibility to work on a rota that includes weekends, evenings, and bank holidays.
- A passion for home improvement.
What’s in it for you
We’re committed to diversity and inclusion. You’ll have access to networks that represent our colleagues and allies and help us put diversity at the heart of our business. We offer a competitive salary and benefits including an award‑winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits, and generous breaks.
Application
For recruitment adjustments, please contact recruitment@b-and-q.co.uk.
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Customer Advisor - Checkouts employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - Checkouts
✨Tip Number 1
Familiarise yourself with B&Q's product range and services. Knowing the ins and outs of home improvement products will help you connect with customers and provide them with tailored advice, making you stand out as a knowledgeable candidate.
✨Tip Number 2
Showcase your customer service skills during any interactions. Whether it's through networking or informal chats, demonstrate your friendly and outgoing nature, as well as your eagerness to help others, which aligns perfectly with the role.
✨Tip Number 3
Be prepared to discuss your flexibility in working hours. Since the role requires shifts that include weekends and evenings, highlighting your availability and willingness to adapt will make you a more attractive candidate.
✨Tip Number 4
Engage with B&Q's community initiatives or diversity programmes. Showing that you value inclusivity and are keen to contribute to a positive workplace culture can set you apart from other applicants.
We think you need these skills to ace Customer Advisor - Checkouts
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what B&Q is looking for in a Customer Advisor - Checkouts. Highlight key responsibilities and required skills, such as customer service and teamwork.
Tailor Your CV: Make sure your CV reflects your relevant experience and skills that align with the job. Emphasise any previous customer service roles or experiences that demonstrate your ability to help customers effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for home improvement and your eagerness to learn. Mention specific examples of how you’ve provided excellent customer service in the past.
Showcase Your Flexibility: Since the role requires working various shifts, make sure to mention your availability and willingness to work weekends and evenings. This shows that you are adaptable and ready to meet the company's needs.
How to prepare for a job interview at B&q
✨Show Your Passion for Home Improvement
Since the role is all about helping customers with their home projects, make sure to express your enthusiasm for home improvement. Share any personal experiences or projects you've worked on that demonstrate your interest and knowledge in this area.
✨Demonstrate Excellent Customer Service Skills
B&Q values great customer service, so be prepared to discuss how you’ve provided exceptional service in previous roles. Use specific examples to illustrate your ability to connect with customers and resolve their issues effectively.
✨Be Ready to Discuss Teamwork
As a Customer Advisor, you'll be part of a team. Highlight your experience working collaboratively with others, and be ready to share examples of how you contributed to a positive team environment or helped a colleague.
✨Prepare for Flexibility Questions
The job requires flexibility in working hours, including weekends and evenings. Be ready to discuss your availability and willingness to adapt to the store's needs, showing that you're committed to being a reliable team member.
