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- Tasks: Support customers with their online orders and returns while ensuring a smooth collection experience.
- Company: Join B&Q, a leader in home improvement with a focus on community and diversity.
- Benefits: Enjoy a competitive salary, bonus scheme, shopping discounts, and wellness benefits.
- Why this job: Be part of a team that empowers customers to create homes they love.
- Qualifications: Friendly, eager to learn, and passionate about helping others.
- Other info: Flexible shifts available, with opportunities for personal growth and development.
The predicted salary is between 24000 - 36000 £ per year.
Full time, Part time or Job Share – 36.75 hours per week
3 Month Fixed Term Contract
12 hour shifts available Monday - Sunday, 7am-7pm
B&Q Collect New Malden
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor in our B&Q Collect Trial and you’ll be a big part of this.
What’s the job?
- Making every customer count by supporting them with every step of their digital journey – with picking up an online order, returning a product that didn’t work out or getting help with their next order.
- Overseeing the transport of stock to and from the site.
- Providing a seamless customer journey for customers collecting and returning B&Q and Marketplace products.
- Working with colleagues across your buddy store and GXO to ensure customer orders and returns are fulfilled seamlessly.
- Using digital systems and devices to manage stock and process orders.
- Adhering to policies and procedures relevant to the role and role modelling our B&Q behaviours.
What We Need
Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. This role includes working alone or with one other person so you’re great at working in a team but can also be relied on to work alone for most of the day. This role involves working up-to 12-hour shifts, so you’ll be flexible enough to work longer shifts on a rota that includes weekends, evenings and bank holidays.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes:
- Award-winning pension scheme
- Company Bonus Scheme
- ShareSave options
- 6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits and lots more
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Customer Advisor - B&Q Collect employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - B&Q Collect
✨Tip Number 1
Get to know B&Q's values and mission. When you walk into that interview, show us how your passion for home improvement aligns with what we stand for. It’s all about making every customer count, so let that enthusiasm shine!
✨Tip Number 2
Practice your digital skills! Since you'll be using tech to manage stock and process orders, brush up on any relevant tools or systems. We want to see that you're ready to dive into the digital journey with our customers.
✨Tip Number 3
Flexibility is key! Be prepared to discuss your availability for those 12-hour shifts, including weekends and bank holidays. Show us that you’re ready to adapt and work as part of a team or independently when needed.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re keen on joining the B&Q family and ready to make a difference in our customers' lives.
We think you need these skills to ace Customer Advisor - B&Q Collect
Some tips for your application 🫡
Show Your Passion for Home Improvement: When you're writing your application, let us see your enthusiasm for home improvement shine through! Share any personal experiences or projects that highlight your love for creating a better living space.
Tailor Your Application: Make sure to customise your application to fit the Customer Advisor role. Highlight relevant skills and experiences that align with the job description, especially your ability to support customers on their digital journey.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon, so we can easily understand your qualifications and why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at B&q
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Advisor at B&Q Collect entails. Familiarise yourself with their digital journey process and think about how you can contribute to making every customer count. This will show your enthusiasm and readiness to jump right in.
✨Showcase Your People Skills
As a Customer Advisor, you'll be interacting with customers regularly. Prepare examples of how you've helped others in the past, whether it’s resolving an issue or providing excellent service. Highlighting your friendly and outgoing nature will resonate well with the interviewers.
✨Demonstrate Flexibility and Team Spirit
Since the role involves working long shifts and sometimes alone, be ready to discuss your flexibility and ability to work both independently and as part of a team. Share experiences where you’ve successfully adapted to changing situations or collaborated effectively with colleagues.
✨Embrace Technology
B&Q Collect uses digital systems for managing stock and processing orders. Brush up on any relevant technology skills you have and be prepared to discuss how you’ve used technology in previous roles. Showing that you're eager to learn new systems will set you apart.
