Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers with home improvement projects and provide excellent service.
- Company: B&Q is a leading retailer dedicated to helping customers create their dream homes.
- Benefits: Enjoy competitive pay, generous holidays, wellness benefits, and shopping discounts.
- Why this job: Join a diverse team where your contributions are valued and you can grow your skills.
- Qualifications: No prior experience needed, just a friendly attitude and willingness to learn.
- Other info: Flexible shifts available, including evenings and weekends.
The predicted salary is between 22000 - 30000 £ per year.
Join our team, and you\’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You\’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.
What we needHappy to help, eager to learn and just a little bit obsessed with home improvement, you\’ll be right at home with us. You\’re friendly and outgoing, and you get a buzz from helping others. You\’ll be happy to expand your skills by using new technology and learning new ways of working. You\’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What\’s in it for me?As part of a great team, you\’ll be valued for who you are. We\’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you\’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact for any recruitment adjustments.
Customer Advisor • Trafford Park, Greater Manchester, UK
#J-18808-Ljbffr
Customer Advisor employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Familiarise yourself with B&Q's product range and services. Knowing the ins and outs of home improvement products will help you engage with customers more effectively and show your passion for the role.
✨Tip Number 2
Demonstrate your customer service skills in your interactions. Whether it's through networking or during the interview process, share examples of how you've helped customers in the past to highlight your suitability for the Customer Advisor position.
✨Tip Number 3
Be prepared to discuss your flexibility regarding working hours. Since the role requires shifts that include weekends and evenings, showing your willingness to adapt will make you a more attractive candidate.
✨Tip Number 4
Research B&Q's commitment to diversity and inclusion. Understanding their values and being able to articulate how you align with them can set you apart from other candidates and demonstrate your fit within the company culture.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what B&Q is looking for in a Customer Advisor. Highlight key responsibilities and required skills, such as customer service and teamwork.
Tailor Your CV: Make sure your CV reflects your experience and skills relevant to the Customer Advisor position. Use specific examples that demonstrate your ability to provide excellent customer service and work in a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for home improvement and your eagerness to help customers. Mention why you want to work at B&Q and how you can contribute to their mission of improving homes.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at B&q
✨Show Your Passion for Home Improvement
B&Q is all about helping customers improve their homes, so make sure to express your enthusiasm for home improvement during the interview. Share any personal projects or experiences that highlight your interest and knowledge in this area.
✨Demonstrate Excellent Customer Service Skills
As a Customer Advisor, providing great customer service is key. Prepare examples of how you've successfully helped customers in the past, whether in retail or other settings. Highlight your friendly and outgoing nature, as well as your ability to handle difficult situations.
✨Be Ready to Discuss Teamwork
B&Q values teamwork, so be prepared to talk about your experiences working in a team environment. Share specific instances where you collaborated with others to achieve a common goal, and emphasise your flexibility in adapting to different roles within a team.
✨Familiarise Yourself with B&Q's Values
Research B&Q's mission and values before the interview. Understanding their commitment to diversity, inclusion, and customer satisfaction will help you align your answers with what they are looking for in a candidate. This shows that you're genuinely interested in being part of their team.