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- Tasks: Become a Customer Advisor, helping customers with home improvement projects and providing excellent service.
- Company: B&Q is dedicated to empowering customers to create homes they love.
- Benefits: Enjoy a competitive salary, generous holiday, wellness benefits, and shopping discounts.
- Why this job: Join a diverse team where your contributions are valued and you can grow your skills.
- Qualifications: No experience needed, just a passion for helping others and a willingness to learn.
- Other info: Flexible shifts available, including evenings and weekends, perfect for students.
What\’s the job?
Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.
What we need:
Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What\’s in it for me?
As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact for any recruitment adjustments.
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Customer Advisor employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Familiarise yourself with B&Q's product range and services. Understanding the types of home improvement projects customers might undertake will help you engage more effectively during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples from past experiences where you've gone above and beyond to assist someone. This will demonstrate your commitment to providing excellent service.
✨Tip Number 3
Be ready to discuss your flexibility regarding working hours. Since the role requires shifts that include evenings and weekends, showing your willingness to adapt will make you a more attractive candidate.
✨Tip Number 4
Research B&Q's values and commitment to diversity and inclusion. Being able to articulate how you align with these values can set you apart and show that you're a good cultural fit for the team.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what B&Q is looking for in a Customer Advisor. Highlight your customer service skills and any experience related to home improvement.
Tailor Your CV: Make sure your CV reflects the skills and experiences that are relevant to the Customer Advisor position. Emphasise your ability to work in a team, your eagerness to learn, and your passion for helping customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific examples of how you've provided excellent customer service in the past and why you want to work at B&Q.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in customer-facing roles.
How to prepare for a job interview at B&q
✨Show Your Passion for Home Improvement
B&Q is all about helping customers improve their homes, so make sure to express your enthusiasm for home improvement during the interview. Share any personal projects or experiences that highlight your interest and knowledge in this area.
✨Demonstrate Excellent Customer Service Skills
As a Customer Advisor, providing great customer service is key. Prepare examples of how you've successfully helped customers in the past, whether in retail or other settings. Highlight your friendly and outgoing nature, as well as your ability to work well in a team.
✨Be Ready to Discuss Flexibility
The role requires flexibility with shifts, including evenings and weekends. Be prepared to discuss your availability and willingness to adapt to the rota. This shows that you're committed and ready to meet the needs of the business.
✨Research B&Q's Values and Culture
Familiarise yourself with B&Q's commitment to diversity and inclusion, as well as their focus on employee wellbeing. Mentioning these values during your interview can demonstrate that you align with the company's mission and are a good fit for their culture.
