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- Tasks: Become a Customer Advisor, helping customers with home improvement projects and providing excellent service.
- Company: B&Q is dedicated to empowering customers to create homes they love.
- Benefits: Enjoy a competitive salary, generous holiday, wellness benefits, and an award-winning pension scheme.
- Why this job: Join a diverse team where your contributions are valued and you can grow your skills.
- Qualifications: No prior experience needed; just a friendly attitude and eagerness to learn.
- Other info: Flexible shifts available, including evenings and weekends.
Join to apply for the Customer Advisor role at B&Q1 day ago Be among the first 25 applicantsJoin to apply for the Customer Advisor role at B&QGet AI-powered advice on this job and more exclusive features.Shifts available Monday – Sunday, 7.00am – 9.00pm
UK Notional hourly rate £ 12.71 per hour
B&Q Stroud
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they\’ll love. Join us as a Customer Advisor and you\’ll be a big part of this.Overview
Customer Advisor
Part time – 16 hours per week
Permanent Contract
Shifts available Monday – Sunday, 7.00am – 9.00pm
UK Notional hourly rate £ 12.71 per hour
B&Q Stroud
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they\’ll love. Join us as a Customer Advisor and you\’ll be a big part of this.
What\’s the job?
Join our team, and you\’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You\’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.
What We Need
Happy to help, eager to learn and just a little bit obsessed with home improvement, you\’ll be right at home with us. You\’re friendly and outgoing, and you get a buzz from helping others. You\’ll be happy to expand your skills by using new technology and learning new ways of working. You\’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What\’s in it for me?
As part of a great team, you\’ll be valued for who you are.We\’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities . You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you\’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
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Customer Advisor employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Familiarise yourself with B&Q's products and services. Knowing the ins and outs of home improvement tools and materials will not only boost your confidence but also impress your interviewers, showing that you're genuinely interested in the role.
✨Tip Number 2
Demonstrate your customer service skills in real-life scenarios. Think of examples where you've gone above and beyond to help someone, as this will highlight your ability to connect with customers and provide excellent service.
✨Tip Number 3
Be prepared to discuss your flexibility regarding working hours. Since the role requires shifts across weekends and evenings, showing that you're adaptable and willing to work during these times can set you apart from other candidates.
✨Tip Number 4
Show enthusiasm for learning new skills, especially those related to home improvement, like paint-mixing or timber cutting. Expressing a willingness to grow and develop in these areas can demonstrate your commitment to the role and the company.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what B&Q is looking for in a Customer Advisor. Highlight your customer service skills and any experience you have in retail or home improvement.
Tailor Your CV: Make sure your CV reflects the skills and experiences that are relevant to the Customer Advisor position. Emphasise your ability to work in a team, your eagerness to learn, and your passion for helping customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific examples of how you've provided excellent customer service in the past and why you're excited about working at B&Q.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at B&q
✨Show Your Passion for Home Improvement
B&Q is looking for someone who is eager to learn and has a genuine interest in home improvement. Be prepared to share your own experiences with DIY projects or how you enjoy helping others with their home needs.
✨Demonstrate Excellent Customer Service Skills
As a Customer Advisor, providing great customer service is key. Think of examples from your past experiences where you went above and beyond to help a customer, and be ready to discuss these during the interview.
✨Be Flexible and Team-Oriented
The role requires working various shifts, including weekends and evenings. Highlight your flexibility and ability to work well in a team, as this will show that you can adapt to the dynamic environment at B&Q.
✨Prepare Questions About the Role
Having questions ready shows your interest in the position. Ask about training opportunities, team dynamics, or how B&Q supports its employees' growth. This not only demonstrates your enthusiasm but also helps you assess if the role is right for you.
