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- Tasks: Become a Customer Advisor, helping customers with home improvement projects and providing excellent service.
- Company: B&Q is dedicated to empowering customers to create homes they love.
- Benefits: Enjoy a competitive salary, generous holiday, wellness benefits, and an award-winning pension scheme.
- Why this job: Join a diverse team where your contributions are valued and you can grow your skills.
- Qualifications: No specific experience needed, just a friendly attitude and eagerness to learn.
- Other info: Flexible part-time hours available on weekends and evenings.
Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in paint‑mixing and cutting timber, but truly great customer service will be your main aim.
What we need:
Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What\’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award‑winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact for any recruitment adjustments.
Customer Advisor • B&Q Weston Super Mare
#J-18808-Ljbffr
Customer Advisor employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Familiarise yourself with B&Q's products and services. Knowing the ins and outs of home improvement tools, materials, and techniques will not only boost your confidence but also impress the hiring team during any discussions.
✨Tip Number 2
Showcase your customer service skills by preparing examples from past experiences where you went above and beyond for a customer. This will demonstrate your commitment to providing excellent service, which is crucial for a Customer Advisor role.
✨Tip Number 3
Be ready to discuss your flexibility regarding working hours. Since the role requires weekend and evening shifts, highlighting your availability and willingness to adapt will make you a more attractive candidate.
✨Tip Number 4
Engage with B&Q's community initiatives or social media platforms. Showing that you are already invested in their culture and values can set you apart from other candidates and demonstrate your enthusiasm for the brand.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what B&Q is looking for in a Customer Advisor. Highlight key responsibilities and required skills, such as customer service experience and teamwork.
Tailor Your CV: Customise your CV to reflect your relevant experience and skills that match the job requirements. Emphasise any previous roles in customer service or retail, and showcase your ability to work in a team and adapt to new technologies.
Craft a Compelling Cover Letter: Write a cover letter that expresses your enthusiasm for the role and the company. Mention specific reasons why you want to work at B&Q and how your values align with theirs, particularly around customer service and home improvement.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at B&q
✨Show Your Passion for Home Improvement
B&Q is all about helping customers improve their homes, so make sure to express your enthusiasm for home improvement during the interview. Share any personal projects or experiences that highlight your interest and knowledge in this area.
✨Demonstrate Excellent Customer Service Skills
As a Customer Advisor, providing great customer service is key. Prepare examples of how you've successfully helped customers in the past, whether in retail or other settings. Highlight your friendly and outgoing nature, as well as your ability to handle various customer needs.
✨Be Ready to Discuss Teamwork
B&Q values teamwork, so be prepared to talk about your experiences working in a team environment. Share specific instances where you collaborated with others to achieve a common goal, and emphasise your flexibility in working different shifts, including weekends.
✨Familiarise Yourself with B&Q's Values
Research B&Q's commitment to diversity, inclusion, and community engagement. During the interview, mention how these values resonate with you and how you can contribute to creating an inclusive environment for both customers and colleagues.
