Customer Advisor

Customer Advisor

Mount Pleasant Full-Time No home office possible
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B&q

At a Glance

  • Tasks: Become a Customer Advisor, helping customers with home improvement projects and providing excellent service.
  • Company: B&Q is dedicated to empowering customers to create homes they love.
  • Benefits: Enjoy a competitive salary, generous holiday, wellness benefits, and shopping discounts.
  • Why this job: Join a diverse team where your contributions are valued and you can grow your skills.
  • Qualifications: No prior experience needed; just a friendly attitude and eagerness to learn.
  • Other info: Flexible shifts available, including evenings and weekends.

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Shifts available Monday – Sunday, 6.00am – 10.00pm

UK Notional hourly rate £ 12.71 per hour

B&Q Newhaven (East Sussex)

We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.

Overview

Customer Advisor

Part time – 15 hours per week

Permanent Contract

Shifts available Monday – Sunday, 6.00am – 10.00pm

UK Notional hourly rate £ 12.71 per hour

B&Q Newhaven (East Sussex)

We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.

What\’s the job?

Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.

What We Need

Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.

What\’s in it for me?

As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.

So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.

Seniority level

  • Seniority level

    Entry level

Employment type

  • Employment type

    Part-time

Job function

  • Job function

    Other

  • Industries

    Retail

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Customer Advisor employer: B&q

B&Q is an exceptional employer that values diversity and inclusion, ensuring every team member feels they belong. With a commitment to employee wellbeing, we offer a competitive salary alongside an award-winning pension scheme, generous holiday allowance, and various wellness benefits. Located in Newhaven, East Sussex, our collaborative work culture fosters personal growth and development, making it an ideal place for those passionate about home improvement and customer service.
B&q

Contact Detail:

B&q Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Advisor

✨Tip Number 1

Familiarise yourself with B&Q's products and services. Understanding the range of home improvement items they offer will help you engage with customers more effectively and demonstrate your enthusiasm for the role.

✨Tip Number 2

Showcase your customer service skills during any interactions. Whether it's through networking or informal chats, emphasise your ability to connect with people and provide excellent service, as this is a key aspect of the Customer Advisor role.

✨Tip Number 3

Be prepared to discuss your flexibility regarding working hours. Since the role requires shifts that include weekends and evenings, demonstrating your willingness to adapt will make you a more attractive candidate.

✨Tip Number 4

Engage with B&Q's community initiatives or social media. Showing that you're interested in their values and commitment to diversity and inclusion can set you apart and align you with their company culture.

We think you need these skills to ace Customer Advisor

Customer Service Skills
Communication Skills
Teamwork
Sales Skills
Problem-Solving Skills
Adaptability
Attention to Detail
Time Management
Basic Technical Skills
Knowledge of Home Improvement Products
Flexibility in Working Hours
Positive Attitude
Ability to Learn New Skills Quickly

Some tips for your application 🫡

Understand the Role: Read through the job description carefully to understand what B&Q is looking for in a Customer Advisor. Highlight key responsibilities and required skills, and think about how your experience aligns with these.

Tailor Your CV: Make sure your CV reflects your customer service experience and any relevant skills related to home improvement. Use specific examples that demonstrate your ability to help customers and work in a team.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for home improvement and your eagerness to learn. Mention why you want to work at B&Q and how you can contribute to their mission of helping customers create a home they love.

Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in a customer-facing role.

How to prepare for a job interview at B&q

✨Show Your Passion for Home Improvement

B&Q is all about helping customers improve their homes, so make sure to express your enthusiasm for home improvement during the interview. Share any personal projects or experiences that highlight your interest and knowledge in this area.

✨Demonstrate Excellent Customer Service Skills

As a Customer Advisor, providing great customer service is key. Prepare examples of how you've successfully helped customers in the past, whether in retail or other settings. Highlight your friendly and outgoing nature, as well as your ability to work well in a team.

✨Be Ready to Discuss Flexibility

The role requires working various shifts, including weekends and evenings. Be prepared to discuss your availability and willingness to adapt to the rota. This shows that you're committed and ready to meet the needs of the business.

✨Ask Thoughtful Questions

At the end of the interview, take the opportunity to ask questions about the company culture, training opportunities, or specific responsibilities of the role. This demonstrates your genuine interest in the position and helps you assess if it's the right fit for you.

Customer Advisor
B&q
Location: Mount Pleasant
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