At a Glance
- Tasks: Become a home improvement expert and help customers with their projects.
- Company: Join B&Q, a leading retailer dedicated to making homes better.
- Benefits: Enjoy a competitive salary, generous holiday, and wellness benefits.
- Other info: Flexible shifts available, with a focus on diversity and inclusion.
- Why this job: Make a real difference in people's lives while learning new skills.
- Qualifications: Friendly, eager to learn, and passionate about home improvement.
The predicted salary is between 11 - 14 £ per hour.
Join us as a Customer Advisor and you’ll be a big part of helping our customers improve their homes. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love.
Overview
- Part time - 16 hours per week
- Permanent Contract
- Shifts available Monday - Sunday, 7.00am - 9.00pm
- UK Notional hourly rate £12.71 per hour
What’s the job?
Join our team, and you’ll become an expert advisor. You will get to know every customer and their home improvement projects. Sales will be important, as will managing stock, setting up displays, and ensuring your store looks great. You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.
What We Need
Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Customer Advisor in Stroud employer: B&q
B&Q Stirling is an excellent employer that prioritises both customer satisfaction and employee well-being. With competitive pay, an award-winning pension scheme, and generous holiday allowances, we foster a supportive work culture that encourages growth and teamwork. Join us in creating a positive shopping experience while developing your skills in a dynamic retail environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor in Stroud
✨Tip Number 1
Get to know B&Q and its values! Before your interview, spend some time browsing their website and social media. This will help you understand their mission and culture, so you can show how you fit right in.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for a customer. Being able to share these stories will demonstrate your passion for helping others.
✨Tip Number 3
Be ready to showcase your teamwork abilities! B&Q values collaboration, so prepare to discuss how you’ve worked well with others in the past. Highlighting your flexibility and willingness to learn will also score you points.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to exclusive features that can help you stand out from the crowd.
We think you need these skills to ace Customer Advisor in Stroud
Some tips for your application 🫡
Show Your Passion for Home Improvement:When you're writing your application, let your enthusiasm for home improvement shine through! Share any personal projects or experiences that highlight your love for helping others create their dream spaces.
Tailor Your Application:Make sure to customise your application to fit the Customer Advisor role. Highlight relevant skills and experiences that align with what B&Q is looking for, like teamwork and customer service.
Be Friendly and Approachable:Since this role is all about customer interaction, use a friendly tone in your written application. Show us that you’re outgoing and eager to help customers with their home improvement needs!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it makes the whole process smoother for you!
How to prepare for a job interview at B&q
✨Know Your Stuff
Before heading into the interview, make sure you’re familiar with B&Q’s products and services. Brush up on home improvement basics and think about how you can help customers with their projects. This will show your passion for the role and your eagerness to assist.
✨Show Your Personality
As a Customer Advisor, being friendly and approachable is key. During the interview, let your personality shine through! Share stories that highlight your customer service skills and how you enjoy helping others. This will help the interviewer see you as a great fit for their team.
✨Ask Smart Questions
Prepare a few thoughtful questions to ask at the end of your interview. Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you understand if it’s the right fit for you.
✨Be Flexible and Open-Minded
B&Q values flexibility, so be ready to discuss your availability and willingness to work various shifts. Highlight any past experiences where you adapted to changing situations or learned new skills quickly. This will demonstrate that you’re a team player who can thrive in a dynamic environment.
