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For Companies At a Glance
- Tasks: Assist customers with home improvement ideas and provide expert advice.
- Company: Join B&Q, a leading home improvement retailer with a passion for helping customers.
- Benefits: Earn £12.71 per hour, enjoy flexible shifts, and be part of a supportive team.
- Why this job: Make a difference in people's lives by helping them create their dream homes.
- Qualifications: No specific qualifications needed, just a friendly attitude and a willingness to learn.
- Other info: Flexible part-time hours available, perfect for students or anyone seeking work-life balance.
The predicted salary is between 12 - 13 £ per hour.
Shifts available Monday - Sunday, 7.00am - 10.00pm.
UK Notional hourly rate £12.71 per hour (Inclusive of an £0.81 per hour, store specific location allowance).
B&Q Oxford
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.
Overview
- Part time - 12-30 hours per week
- Permanent Contract
What’s the job?
Customer Advisor employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Get to know the company! Research B&Q and understand their values and mission. This will help you connect with the interviewers and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your customer service skills! Think about scenarios you might face as a Customer Advisor and how you'd handle them. Role-playing with a friend can really help you feel more confident when it comes to the real deal.
✨Tip Number 3
Dress the part! When you go for your interview, make sure you look smart and professional. First impressions matter, and showing that you care about your appearance can set a positive tone.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can keep you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for helping customers shine through. We want to see that you genuinely care about making their home improvement journey a great one!
Tailor Your CV: Make sure your CV is tailored to the Customer Advisor role. Highlight any relevant experience or skills that show you can provide excellent customer service and support.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at B&q
✨Know the Company
Before your interview, take some time to research B&Q and their values. Understand their mission of helping customers improve their homes. This will not only show your interest but also help you align your answers with what they stand for.
✨Showcase Your Customer Service Skills
As a Customer Advisor, you'll be interacting with customers daily. Prepare examples from your past experiences where you've successfully resolved issues or provided excellent service. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Ready for Shift Questions
Since the role involves shifts from 7.00am to 10.00pm, be prepared to discuss your availability. Think about how you can be flexible and willing to work during peak times. This shows your commitment and readiness to meet the company's needs.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. This could be about team dynamics, training opportunities, or how success is measured in the role. It demonstrates your enthusiasm and helps you gauge if the company is the right fit for you.
