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- Tasks: Become a home improvement expert and help customers with their projects.
- Company: Join B&Q, a leading retailer dedicated to improving homes.
- Benefits: Enjoy competitive pay, generous holidays, and wellness support.
- Why this job: Make a real difference in customers' lives while learning new skills.
- Qualifications: Friendly, eager to learn, and passionate about home improvement.
- Other info: Flexible shifts and a diverse, inclusive team environment.
Overview
What\\\’s the job? Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.
What we need
- Happy to help, eager to learn, and just a little bit obsessed with home improvement; you’ll be right at home with us.
- You’re friendly and outgoing, and you get a buzz from helping others.
- You’ll be happy to expand your skills by using new technology and learning new ways of working.
- You’re great at working in a team and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What\\\’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact for any recruitment adjustments.
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Customer Advisor employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Get to know the company! Before your interview, spend some time researching B&Q. Understand their values, products, and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since the role is all about helping customers, think of examples from your past experiences where you've gone above and beyond for someone. Be ready to share these stories during your interview to demonstrate your passion for great service.
✨Tip Number 3
Show off your flexibility! B&Q needs team players who can work various shifts, including weekends and evenings. Be prepared to discuss your availability and how you can adapt to the rota, making it clear that you're eager to jump in wherever needed.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re tech-savvy and ready to embrace new ways of working, which is exactly what B&Q is looking for in a Customer Advisor.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Show Your Passion for Home Improvement: When you're writing your application, let your enthusiasm for home improvement shine through! We want to see that you’re not just looking for a job, but that you genuinely care about helping customers create their dream homes.
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that match the Customer Advisor role. We love seeing how your background aligns with our values and the specific tasks mentioned in the job description.
Be Friendly and Approachable: Your written application should reflect your friendly personality. Use a warm tone and be conversational; we want to get a sense of who you are beyond just your qualifications. Remember, customer service is all about connection!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at B&q
✨Know Your Stuff
Before the interview, brush up on home improvement basics and B&Q's offerings. Familiarise yourself with common customer queries and think about how you would respond. This will show your enthusiasm for the role and your commitment to helping customers.
✨Show Your Personality
As a Customer Advisor, being friendly and approachable is key. During the interview, let your personality shine through. Share personal experiences where you've helped others or worked in a team. This will help the interviewer see how you'd fit into their culture.
✨Flexibility is Key
Since the role requires working various shifts, be prepared to discuss your availability openly. Highlight your willingness to work weekends and evenings, as this shows you're committed and ready to be part of the team.
✨Ask Questions
At the end of the interview, don’t forget to ask questions! Inquire about training opportunities, team dynamics, or what a typical day looks like. This not only shows your interest but also helps you gauge if the role is right for you.
