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- Tasks: Help customers with home improvement projects and provide expert advice.
- Company: Join B&Q, a leader in home improvement with a diverse and inclusive culture.
- Benefits: Enjoy a competitive salary, generous holiday, and wellness benefits.
- Why this job: Be part of a team that values your contributions and supports your growth.
- Qualifications: Friendly, eager to learn, and passionate about helping others.
- Other info: Flexible shifts available, with opportunities for training and development.
Customer Advisor
Part Time – 15 hours per week
3 Month Fixed Term Contract
Shifts available Monday – Sunday, 7.00am – 10.00pm
UK Notional hourly rate £12.71 per hour
B&Q Newry
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.
What\’s the job?
Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.
What we need:
Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What\’s in it for me?
As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
We want to ensure that all employees, future employees and applicants to all Kingfisher companies are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression or sexual orientation.
Find out more about us, including the benefits we offer and our community, sustainability and inclusion projects at bandqcareers.com If you require any additional support or adjustments to help you make an application, please contact us at recruitment@b-and-q.co.uk
For further information and to submit your application, click APPLY,
Customer Advisor employer: B&Q
Contact Detail:
B&Q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Get to know the company! Before your interview, check out B&Q's values and recent projects. This will help you connect your passion for home improvement with their mission, showing them you're a perfect fit.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've gone above and beyond for someone. Being able to share these stories will demonstrate your friendly and helpful nature, which is key for a Customer Advisor role.
✨Tip Number 3
Be ready to show your flexibility! Since the job involves working various shifts, be prepared to discuss your availability and how you can adapt to the rota. This will highlight your commitment to being part of the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the B&Q family right from the start!
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Show Your Passion for Home Improvement: When you're writing your application, let your enthusiasm for home improvement shine through! We want to see that you're not just looking for a job, but that you genuinely care about helping customers create their dream homes.
Be Friendly and Approachable: Since the role is all about customer service, make sure your application reflects your friendly personality. Use a warm tone and share any experiences where you've helped others or worked in a team. We love seeing that kind of spirit!
Highlight Your Flexibility: We need team players who can work various shifts, including weekends and evenings. In your application, mention your availability and any previous experience working flexible hours. It shows us you're ready to jump in wherever needed!
Apply Through Our Website: Don't forget to submit your application through our website! It's the best way for us to receive your details and get you started on this exciting journey with us at B&Q. We can't wait to hear from you!
How to prepare for a job interview at B&Q
✨Know Your Stuff
Before the interview, brush up on home improvement basics. Familiarise yourself with common products and services offered by B&Q. This will not only show your enthusiasm but also help you answer questions confidently.
✨Show Your People Skills
As a Customer Advisor, your ability to connect with customers is key. Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help someone out.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview. Practice responding to customer queries or complaints. This will demonstrate your problem-solving skills and your ability to think on your feet.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready about the team culture or training opportunities. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
