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For Companies At a Glance
- Tasks: Provide top-notch customer service and guide home improvement projects.
- Company: Join B&Q, where we empower customers to create their dream homes.
- Benefits: Enjoy a competitive hourly rate, generous holiday, and wellness perks.
- Why this job: Be part of a team that inspires and helps others improve their homes.
- Qualifications: Friendly, eager to learn, and passionate about home improvement.
- Other info: Flexible shifts with opportunities for personal growth and development.
Customer Advisor – Building & Hardware Department
Part time – 15–20 hours per week
Permanent Contract
Shifts available Monday – Sunday, 7:00 am – 10:00 pm or Weekends only
UK Notional hourly rate £12.71 per hour
b&Q Bridgend – We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.
Overview
Join our team and become an expert advisor, an inspiration and guide for every customer’s home‑improvement project. Your role will include sales, inventory management, display set‑up and maintaining an attractive store environment. You may also receive training in paint‑mixing and cutting timber, but exceptional customer service will be your primary focus.
Responsibilities
- Provide knowledgeable and friendly advice to customers.
- Engage in sales to meet store targets.
- Manage stock, monitor levels and assist with replenishment.
- Set up and maintain product displays for optimal presentation.
- Ensure the store remains clean, safe and visually appealing.
- Receive training in paint‑mixing and cutting timber (as needed).
- Collaborate with teammates to deliver excellent service.
Qualifications & Skills
- Friendly, outgoing and enthusiastic about helping others.
- Eager to learn new skills and technology.
- Strong team player with flexibility to work a rota including evenings, weekends and bank holidays.
- Good communication and problem‑solving abilities.
What’s in it for you
- Competitive hourly rate.
- Comprehensive benefits package: award‑winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, Employee Assistance Programme, shopping discounts and colleague well‑being benefits.
- Generous breaks to support refreshed performance.
- Diversity and inclusion commitment – B&Q strives to reflect the communities we serve and offers access to networks that support diversity.
- Support for recruitment adjustments – email recruitment@b-and-q.co.uk for assistance.
Equality & Diversity
B&Q is an equal opportunities employer.
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Customer Advisor employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Get to know the company! Before your interview, spend some time browsing B&Q's website and social media. Understanding their values and recent projects will help you connect with the team and show that you're genuinely interested in being a part of their mission.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to help a customer with their home improvement project. Role-play with a friend or family member to get comfortable with providing advice and solutions on the spot.
✨Tip Number 3
Be ready to showcase your passion for home improvement! During your interview, share personal experiences or projects you've worked on. This will not only highlight your enthusiasm but also demonstrate your ability to relate to customers' needs.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and show your eagerness to join the B&Q team.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for home improvement shine through! We want to see that you're not just looking for a job, but that you genuinely care about helping customers create their dream homes.
Tailor Your Application: Make sure to customise your application to highlight relevant experiences and skills. If you've worked in customer service or have a knack for DIY projects, let us know! This helps us see how you'd fit right into our team.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great candidate for the Customer Advisor role. Remember, we want to get to know you quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at B&q
✨Know Your Stuff
Familiarise yourself with common home improvement projects and products. Being able to discuss paint types, tools, and techniques will show your passion and knowledge, making you a standout candidate.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help someone, as this role is all about creating a positive experience for customers.
✨Be Ready to Learn
Express your eagerness to learn new skills, like paint-mixing and timber cutting. Highlight any previous experiences where you quickly adapted to new tasks or technologies, showing that you're flexible and open-minded.
✨Emphasise Teamwork
As a Customer Advisor, you'll be part of a team. Share examples of how you've successfully worked with others in the past, whether in a job or a group project, to demonstrate that you're a great team player.