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- Tasks: Assist customers with home improvement projects and provide expert advice.
- Company: B&Q is dedicated to helping customers create their dream homes.
- Benefits: Enjoy a competitive salary, generous holiday, shopping discounts, and wellness support.
- Other info: Part-time role with flexible hours, including weekends and bank holidays.
- Why this job: Join a diverse team where your skills and passion for home improvement truly matter.
- Qualifications: Friendly, eager to learn, and great at teamwork; no prior experience needed.
Customer Advisor
Part time – 8 hours per week
3 Month Fixed Term Contract
Sunday, 8.00am – 4.30pm
UK Notional hourly rate £12.71 per hour
B&Q Eastwood NG16 3NZ
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.
Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.
Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
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Customer Advisor employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Familiarise yourself with B&Q's products and services. Knowing the ins and outs of home improvement tools, materials, and techniques will not only impress during your interview but also show your genuine interest in the role.
✨Tip Number 2
Demonstrate your customer service skills in real-life scenarios. Think of examples where you've gone above and beyond to help someone, as this will highlight your ability to connect with customers and provide excellent service.
✨Tip Number 3
Show your enthusiasm for teamwork. Be ready to discuss how you’ve successfully collaborated with others in previous roles, as this position requires a strong team player who can adapt to various working conditions.
✨Tip Number 4
Prepare to discuss your flexibility regarding working hours. Since the role includes weekends and bank holidays, being open about your availability will demonstrate your commitment and willingness to meet the job's demands.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personal Statement: Write a personal statement that reflects your passion for customer service and home improvement. Use specific examples from your past experiences to demonstrate your skills and enthusiasm for the role.
Highlight Relevant Experience: Make sure to include any previous roles in customer service or retail, especially those that involved teamwork or working with diverse communities. This will show that you are well-suited for the collaborative environment at B&Q.
Proofread Your Application: Before submitting, double-check your application for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at B&q
✨Show Your Passion for Home Improvement
Make sure to express your enthusiasm for home improvement during the interview. Share any personal projects or experiences that highlight your interest in DIY and how you enjoy helping others with their home-related queries.
✨Demonstrate Excellent Customer Service Skills
Prepare examples of how you've provided outstanding customer service in the past. Think about situations where you went above and beyond to assist a customer, as this role heavily focuses on delivering great service.
✨Be Ready to Discuss Teamwork
Since teamwork is essential for this position, be prepared to talk about your experiences working in a team. Highlight how you contribute to group success and how you handle conflicts or challenges within a team setting.
✨Familiarise Yourself with B&Q's Values
Research B&Q's commitment to diversity, inclusion, and wellness. Be ready to discuss how these values resonate with you and how you can contribute to creating an inclusive environment for both customers and colleagues.