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- Tasks: Become a home improvement expert while assisting customers with their projects.
- Company: B&Q is dedicated to helping customers create homes they love.
- Benefits: Enjoy a competitive salary, wellness perks, and generous holiday time.
- Why this job: Join a diverse team and make a real impact on customer satisfaction.
- Qualifications: Must be friendly, eager to learn, and great at teamwork.
- Other info: Flexible shifts available, including weekends and evenings.
Overview
Customer Advisor – TradePoint
Part Time – 30 hours per week
3 Month Fixed Term Contract
Shifts available Monday – Sunday, 7.00am – 9.00pm
UK Notional hourly rate £ 12.71 per hour
B&Q Derby
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they\’ll love. Join us as a TradePoint Customer Advisor and you\’ll help deliver a great experience for our TradePoint members by engaging, listening & selling the right products & services.
What\’s the job?
The heart of the Tradepoint counter, you\’ll deal with all kinds of trade members every day. You\’ll take ownership of your TradePoint members & get to know them & their business through great conversations meaning you\’re in the best position to recommend the right products and services for them.
What we need:
A great communicator and team worker with the ability to get on with all kinds of colleagues and customers. You adjust your approach in different situations, you know how to build relationships with customers & you\’ve got an eye for a new business opportunities. You\’ll love helping your trade members get great value for themselves and their clients, through promotions and signing up of our trade loyalty scheme. You\’ll be happy to continuously develop your skills through training and by learning from others. You\’re happy to pitch in as part of a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What\’s in it for me?
As part of a great team, you\’ll be valued for who you are.We\’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more We also provide generous breaks to make sure you\’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact -and- for any recruitment adjustments.
Customer Advisor employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Familiarise yourself with B&Q's products and services. Understanding their range of home improvement items will not only help you in the interview but also show your genuine interest in the role.
✨Tip Number 2
Prepare to demonstrate your customer service skills. Think of examples from your past experiences where you've gone above and beyond to help a customer, as this is crucial for a Customer Advisor position.
✨Tip Number 3
Show your enthusiasm for teamwork. Since the role requires working closely with others, be ready to discuss how you contribute to a positive team environment and adapt to different working styles.
✨Tip Number 4
Be flexible and open about your availability. Highlight your willingness to work various shifts, including weekends and evenings, as this aligns with the job requirements and shows your commitment.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what B&Q is looking for in a Customer Advisor. Highlight key responsibilities and required skills that you possess.
Tailor Your CV: Customise your CV to reflect your experience in customer service and any relevant skills related to home improvement. Use specific examples to demonstrate how you've helped customers in the past.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and your passion for helping customers. Mention your willingness to learn and adapt, as well as your flexibility with working hours.
Proofread Your Application: Before submitting, make sure to proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at B&q
✨Show Your Passion for Home Improvement
Make sure to express your enthusiasm for home improvement during the interview. Share any personal projects or experiences that highlight your interest and knowledge in this area, as it aligns perfectly with what B&Q values in a Customer Advisor.
✨Demonstrate Excellent Customer Service Skills
Prepare examples of how you've provided outstanding customer service in the past. B&Q is looking for someone who is friendly and eager to help, so showcasing your ability to connect with customers will be crucial.
✨Be Ready to Discuss Teamwork
Since the role involves working closely with others, be prepared to talk about your experience in team settings. Highlight instances where you collaborated effectively and contributed to a positive team environment.
✨Familiarise Yourself with B&Q's Products
Take some time to research B&Q's product range and services. Being knowledgeable about their offerings will not only impress your interviewers but also demonstrate your commitment to the role and readiness to assist customers.