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- Tasks: Become an expert advisor, helping customers with their home improvement projects.
- Company: Join B&Q, a leader in home improvement with a focus on community and diversity.
- Benefits: Enjoy a competitive salary, generous holiday, wellness benefits, and an award-winning pension scheme.
- Other info: Flexible shifts available, with opportunities for personal growth and teamwork.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: Friendly, eager to learn, and passionate about home improvement.
The predicted salary is between 12 - 13 £ per hour.
Part time - 19 hours per week
3 Month Fixed Term Contract
Shifts available Monday - Sunday, 6.00am pm UK
Notional hourly rate £12.71 per hour
B&Q Llanelli
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they'll love. Join us as a Customer Advisor and you’ll be a big part of this.
What’s the job?
Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.
What we need:
Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you.
As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more. We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact for any recruitment adjustments.
Customer Advisor employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Get to know the company! Before your interview, spend some time researching B&Q and their values. This will help you connect your own experiences with what they stand for, making you a more appealing candidate.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past where you've gone above and beyond for a customer. Being able to share these stories will show that you're not just about sales, but genuinely care about helping others.
✨Tip Number 3
Be ready to showcase your teamwork! Since you'll be working in a team environment, prepare to discuss how you've collaborated with others in previous roles. Highlighting your flexibility and willingness to learn will make you stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the B&Q family. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Show Your Passion for Home Improvement: When you're writing your application, let us see your enthusiasm for home improvement shine through! Share any personal projects or experiences that highlight your love for helping others create their dream spaces.
Tailor Your Application: Make sure to customise your application to fit the Customer Advisor role. Highlight relevant skills and experiences that align with what we’re looking for, like teamwork, customer service, and a willingness to learn new things.
Be Friendly and Approachable: Since we value great customer service, your application should reflect your friendly personality. Use a warm tone and show us how you connect with people, as this is key to being a successful Customer Advisor.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to find all the details you need about the role and our company!
How to prepare for a job interview at B&q
✨Know Your Stuff
Before the interview, brush up on home improvement basics and B&Q's offerings. Familiarise yourself with common customer queries and solutions. This will show your passion for the role and help you connect with the interviewers.
✨Show Your Personality
As a Customer Advisor, being friendly and outgoing is key. During the interview, let your personality shine through. Share stories that highlight your customer service skills and how you enjoy helping others.
✨Flexibility is Key
Be prepared to discuss your availability and willingness to work varied shifts, including weekends and evenings. Highlight any previous experience in flexible roles to demonstrate your adaptability.
✨Ask Questions
At the end of the interview, don’t hesitate to ask questions about the team culture or training opportunities. This shows your eagerness to learn and be part of the B&Q family, plus it helps you gauge if the role is right for you.