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For Companies At a Glance
- Tasks: Help customers with home improvement projects and provide excellent service.
- Company: B&Q is dedicated to helping customers create homes they love.
- Benefits: Enjoy a competitive salary, generous holiday, and wellness benefits.
- Why this job: Join a diverse team where your contributions are valued and you can grow.
- Qualifications: Friendly, eager to learn, and passionate about home improvement.
- Other info: Part-time role with flexible weekend shifts available.
Overview
Customer Advisor, Part Time – 18.75 hours per week, 3 Month Fixed Term Contract. Shifts available Monday – Sunday, 7.00am – 10.00pm. UK Notional hourly rate £13.52 per hour (including £0.81 per hour location allowance). B&Q Farnborough.
What\’s the job?
Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.
What We Need
Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more. We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact for any recruitment adjustments.
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Customer Advisor employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Familiarise yourself with B&Q's products and services. Understanding the range of home improvement items they offer will help you engage with customers more effectively and demonstrate your enthusiasm for the role.
✨Tip Number 2
Showcase your customer service skills during any interactions, whether in person or online. Being friendly, approachable, and eager to assist will make a strong impression on the hiring team.
✨Tip Number 3
Be prepared to discuss your flexibility regarding working hours. Since the role requires weekend and evening shifts, highlighting your availability can set you apart from other candidates.
✨Tip Number 4
Research B&Q's commitment to diversity and inclusion. Being able to speak about their values and how you align with them can demonstrate your genuine interest in becoming part of their team.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what B&Q is looking for in a Customer Advisor. Highlight your customer service skills and any experience related to home improvement.
Tailor Your CV: Make sure your CV reflects the skills and experiences that are relevant to the Customer Advisor position. Emphasise your ability to work in a team, your friendliness, and your eagerness to learn.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and home improvement. Mention specific examples of how you've helped customers in the past and why you want to work at B&Q.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism.
How to prepare for a job interview at B&q
✨Show Your Passion for Home Improvement
Make sure to express your enthusiasm for home improvement during the interview. Share any personal projects or experiences that highlight your interest in DIY and how you enjoy helping others with their home-related queries.
✨Demonstrate Excellent Customer Service Skills
Prepare examples of how you've provided outstanding customer service in the past. B&Q values friendly and helpful interactions, so be ready to discuss situations where you went above and beyond to assist a customer.
✨Be Ready to Discuss Teamwork
Since teamwork is essential for this role, think of instances where you've successfully collaborated with others. Highlight your flexibility and willingness to work on a rota that includes weekends and evenings.
✨Familiarise Yourself with B&Q's Values
Research B&Q's commitment to diversity and inclusion, as well as their focus on wellness. Being able to speak about these values will show that you align with the company's culture and are genuinely interested in being part of their team.
