Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Become an expert advisor, helping customers with their home improvement projects.
- Company: Join B&Q, a leading home improvement retailer committed to diversity and inclusion.
- Benefits: Enjoy competitive salary, 6.6 weeks holiday, shopping discounts, and wellness benefits.
- Why this job: Be part of a supportive team where your skills and individuality are valued.
- Qualifications: Friendly, eager to learn, and passionate about home improvement; teamwork is essential.
- Other info: Flexible working hours include weekends and evenings; training opportunities available.
The predicted salary is between 18000 - 30000 £ per year.
Position
Customer Advisor
Location: B&Q, Margate
Contract: 3‑Month Fixed Term
Hours: Up to 20 hours per week – shifts Monday to Sunday, 7:00‑9:00 pm
Hourly Rate: Notional £12.71 per hour
Overview
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join our team as a Customer Advisor and you’ll be a big part of this.
Responsibilities
- Act as an expert customer advisor, guiding customers through their home improvement projects.
- Sell products and provide suitable recommendations.
- Manage stock, set up displays and ensure the store looks appealing.
- Be trained in paint‑mixing and cutting timber as needed.
- Deliver exceptional customer service.
Qualifications & Traits
- Friendly, outgoing and passionate about home improvement.
- Help‑oriented, eager to learn and open to new technology.
- Strong teamwork skills and flexible to work on a rota that includes weekends, evenings and bank holidays.
- No prior experience required – entry level.
Benefits
- Competitive hourly rate.
- Pension scheme.
- ShareSave options.
- 6.6 weeks of holiday.
- Payroll giving.
- Employee Assistance Programme.
- Shopping discounts.
- Colleague wellbeing benefits.
- Generous breaks to keep you refreshed.
Diversity & Inclusion
B&Q is committed to making our workforce diverse and representative of the communities we serve. We offer support and networks to help you feel included and empowered. If you need recruitment adjustments, please contact recruitment@b-and-q.co.uk.
#J-18808-Ljbffr
Customer Advisor employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Familiarise yourself with the latest trends in home improvement. Being knowledgeable about popular products and DIY techniques will not only impress during your interview but also show your genuine passion for the role.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in mock scenarios. This will help you articulate how you would handle various customer interactions, showcasing your friendly and outgoing nature.
✨Tip Number 3
Be prepared to discuss your flexibility regarding working hours. Highlighting your willingness to work weekends, evenings, and bank holidays can set you apart as a dedicated candidate who fits well with the team’s needs.
✨Tip Number 4
Research B&Q's commitment to diversity and inclusion. Understanding their values and being able to discuss how you align with them can demonstrate your enthusiasm for being part of a supportive and inclusive workplace.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what a Customer Advisor does. Highlight key responsibilities like customer service, sales, and teamwork in your application.
Tailor Your CV: Make sure your CV reflects your experience in customer service and any relevant skills related to home improvement. Use specific examples that demonstrate your ability to help customers and work in a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for home improvement and your eagerness to learn. Mention how your friendly and outgoing nature makes you a great fit for the team.
Highlight Flexibility: In your application, emphasise your willingness to work flexible hours, including weekends and bank holidays. This shows that you are committed to being a valuable team member.
How to prepare for a job interview at B&q
✨Show Your Passion for Home Improvement
Make sure to express your enthusiasm for home improvement during the interview. Share any personal projects or experiences that highlight your interest and knowledge in this area, as it will resonate well with the interviewers.
✨Demonstrate Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight situations where you went above and beyond to help a customer, as this role heavily focuses on delivering great service.
✨Be Ready to Discuss Teamwork
Since teamwork is essential for this position, be prepared to discuss your experiences working in a team. Share specific examples of how you contributed to team success and how you handle challenges within a group setting.
✨Emphasise Your Willingness to Learn
The company values eagerness to learn and adapt. Be sure to mention your openness to new technologies and methods, and provide examples of how you've successfully learned new skills in previous roles.