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- Tasks: Become a Customer Advisor, helping customers with home improvement projects and providing excellent service.
- Company: B&Q is dedicated to empowering customers to create homes they love.
- Benefits: Enjoy a competitive salary, generous holiday, wellness benefits, and an award-winning pension scheme.
- Why this job: Join a diverse team where your skills are valued and you can make a real impact.
- Qualifications: Friendly, eager to learn, and passionate about home improvement; teamwork and flexibility are key.
- Other info: Part-time role with shifts available on Tuesday, Wednesday, and Friday mornings.
Join to apply for the Customer Advisor role at B&Q
B&Q Newbury
Part Time – 18.75 hours per week
Fixed Term Contract
Shifts available Monday – Sunday, 7.00am – 10.00pm
UK Notional hourly rate £13.25 per hour (inclusive of an £0.54 per hour, store‑specific location allowance)
Overview
We believe anyone can improve their home to make life better. Every day we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.
Responsibilities
- Serve as a friendly expert advisor, gaining a deep understanding of each customer’s home‑improvement project.
- Drive sales while ensuring excellent customer service at all times.
- Maintain inventory, manage stock levels and set up attractive displays.
- Keep the store looking great and organised.
- Receive training in paint‑mixing and cutting timber, with the goal of becoming a highly skilled advisor.
Qualifications
- Friendly, outgoing and enthusiastic about helping others.
- Passionate about home improvement and eager to expand your skills.
- Excellent teamwork ability and flexibility to work a rota that includes weekends, evenings and bank holidays.
- Strong communication and customer service skills.
Benefits
We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits, including a competitive salary, an award‑winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and generous breaks to keep you refreshed and focused.
For any recruitment adjustments or to support you during the application or interview process, please contact recruitment@b-and-q.co.uk.
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Customer Advisor employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Familiarise yourself with B&Q's products and services. Understanding the range of home improvement items they offer will help you engage with customers more effectively and demonstrate your enthusiasm for the role.
✨Tip Number 2
Showcase your customer service skills during any interactions. Whether it's through networking or informal chats, emphasise your ability to connect with people and provide excellent service, as this is crucial for a Customer Advisor.
✨Tip Number 3
Be prepared to discuss your flexibility regarding shifts. Since the role requires working early mornings and potentially weekends, demonstrating your willingness to adapt to the schedule can set you apart from other candidates.
✨Tip Number 4
Research B&Q's commitment to diversity and inclusion. Being knowledgeable about their values and initiatives can help you align your personal values with the company’s mission, making you a more appealing candidate.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what B&Q is looking for in a Customer Advisor. Highlight your customer service skills and any experience related to home improvement.
Tailor Your CV: Make sure your CV reflects the skills and experiences that are relevant to the Customer Advisor position. Emphasise your ability to work in a team, your friendliness, and your eagerness to learn.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and home improvement. Mention specific examples of how you've helped customers in the past and why you want to work at B&Q.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A well-written application shows attention to detail and professionalism.
How to prepare for a job interview at B&q
✨Show Your Passion for Home Improvement
Make sure to express your enthusiasm for home improvement during the interview. Share any personal projects or experiences that highlight your interest in DIY and how you enjoy helping others with their home needs.
✨Demonstrate Excellent Customer Service Skills
Prepare examples of how you've provided outstanding customer service in the past. B&Q values friendly and helpful interactions, so be ready to discuss how you can create a positive experience for customers.
✨Be Ready to Discuss Teamwork
Since teamwork is essential for this role, think of instances where you've successfully worked as part of a team. Highlight your flexibility and willingness to collaborate with colleagues to achieve common goals.
✨Familiarise Yourself with B&Q's Values
Research B&Q's commitment to diversity and inclusion, as well as their focus on wellness. Being knowledgeable about the company's values will show your genuine interest in becoming part of their team.
