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- Tasks: Become a Customer Advisor, helping customers with their home improvement projects.
- Company: B&Q is dedicated to empowering customers to create homes they love.
- Benefits: Enjoy a competitive salary, generous holiday, and wellness benefits.
- Other info: Flexible shifts available, including weekends and evenings.
- Why this job: Join a diverse team where your contributions are valued and you can grow your skills.
- Qualifications: No experience needed, just a friendly attitude and eagerness to learn.
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Shifts available Monday – Sunday, 7.00am – 09.00pm
UK Notional hourly rate £12.98 per hour (Inclusive of an 27p per hour, store specific location allowance)
B&Q Larkfield
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.
Overview
Customer Advisor
Part time – 20 hours per week
3 Month Fixed Term Contract
Shifts available Monday – Sunday, 7.00am – 09.00pm
UK Notional hourly rate £12.98 per hour (Inclusive of an 27p per hour, store specific location allowance)
B&Q Larkfield
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.
What\’s the job?
Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.
What We Need
Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What\’s in it for me?
As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Part-time
Job function
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Job function
Other
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Industries
Retail
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Customer Advisor employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Familiarise yourself with B&Q's product range and services. Knowing the ins and outs of home improvement products will not only help you in conversations with customers but also show your genuine interest in the role.
✨Tip Number 2
Demonstrate your customer service skills during any interactions, whether it's through networking or informal chats. Being friendly and approachable can make a lasting impression on potential employers.
✨Tip Number 3
Be prepared to discuss your flexibility regarding working hours. Since the role requires shifts that include weekends and evenings, showing your willingness to adapt can set you apart from other candidates.
✨Tip Number 4
Engage with B&Q's community initiatives or social media platforms. This involvement can provide insights into the company culture and values, which you can reference during your application process.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what B&Q is looking for in a Customer Advisor. Highlight your customer service skills and any experience related to home improvement.
Tailor Your CV: Make sure your CV reflects your relevant experience and skills. Emphasise your ability to work in a team, your eagerness to learn, and your passion for helping customers with their home improvement projects.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific examples of how you've provided excellent customer service in the past and why you want to work at B&Q.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are key in customer-facing roles.
How to prepare for a job interview at B&q
✨Show Your Passion for Home Improvement
Make sure to express your enthusiasm for home improvement during the interview. Share any personal projects or experiences that highlight your interest in DIY and how you enjoy helping others with their home-related queries.
✨Demonstrate Excellent Customer Service Skills
Prepare examples of how you've provided outstanding customer service in the past. B&Q values friendly and helpful interactions, so be ready to discuss situations where you went above and beyond to assist a customer.
✨Be Ready to Discuss Teamwork
Since teamwork is crucial in this role, think of instances where you've successfully collaborated with others. Highlight your flexibility and willingness to work in a team environment, especially during busy periods like weekends and holidays.
✨Familiarise Yourself with B&Q's Values
Research B&Q's commitment to diversity and inclusion, as well as their focus on customer satisfaction. Being able to align your personal values with those of the company will show that you're a good fit for their culture.