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For Companies At a Glance
- Tasks: Help customers with home improvement projects and provide excellent service.
- Company: B&Q is dedicated to empowering customers to create their dream homes.
- Benefits: Earn £12.21 per hour, increasing to £12.71 in April; flexible shifts available.
- Why this job: Join a supportive team and gain valuable skills in customer service and home improvement.
- Qualifications: No specific experience needed, just a friendly attitude and willingness to learn.
- Other info: Part-time role with a 3-month fixed term contract; perfect for students!
Overview
3 Month Fixed Term Contract
UK Notional hourly rate £ 12.71 per hour
B&Q Edinburgh
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.
What’s the job?
Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.
What We Need
- Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us.
- You’re friendly and outgoing, and you get a buzz from helping others.
- You’ll be happy to expand your skills by using new technology and learning new ways of working.
- You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
To support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
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Customer Advisor employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Familiarise yourself with the products and services offered at B&Q. Knowing the ins and outs of home improvement tools and materials will not only boost your confidence but also impress the hiring team during any interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've helped customers in previous roles. Be ready to discuss specific situations where you went above and beyond to assist someone, as this is crucial for a Customer Advisor position.
✨Tip Number 3
Demonstrate your enthusiasm for home improvement. Whether it's through personal projects or knowledge of current trends, showing that you're passionate about the industry can set you apart from other candidates.
✨Tip Number 4
Be prepared to discuss your flexibility regarding working hours. Since the role requires shifts across weekends and evenings, highlighting your willingness to adapt your schedule can make you a more attractive candidate.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the company is looking for in a Customer Advisor. Highlight key responsibilities and required skills that you possess.
Tailor Your CV: Make sure your CV reflects your experience and skills relevant to customer service and home improvement. Use specific examples that demonstrate your ability to provide great customer service and work as part of a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you are interested in working at B&Q and how your background makes you a suitable candidate for the Customer Advisor position.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in customer-facing roles.
How to prepare for a job interview at B&q
✨Show Your Passion for Home Improvement
Make sure to express your enthusiasm for home improvement during the interview. Share any personal projects or experiences that demonstrate your interest and knowledge in this area, as it aligns perfectly with what the company values.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight situations where you went above and beyond to help a customer, as this role heavily focuses on delivering great service.
✨Be Ready to Discuss Teamwork
Since being a team player is crucial for this position, think of instances where you've successfully worked in a team. Be ready to discuss how you contribute to a positive team environment and adapt to different roles within a group.
✨Familiarise Yourself with the Company
Research B&Q and understand their mission and values. Being able to articulate why you want to work there and how you align with their goals will show your genuine interest in the position.
