At a Glance
- Tasks: Lead shifts, ensure safety, and create a great shopping experience for customers.
- Company: Join B&Q, a leading home improvement retailer with a focus on community and diversity.
- Benefits: Competitive salary, 6.6 weeks holiday, wellness benefits, and an award-winning pension scheme.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
- Why this job: Be the heartbeat of the store and make a real impact on customer satisfaction.
- Qualifications: Passion for customer service, teamwork, and a keen eye for safety and detail.
The predicted salary is between 24000 - 36000 € per year.
Full time, Part time or Job Share
Permanent Contract - 18.5 to 36.75 Hours per week
Full-time equivalent £29,754.27 per annum (Inclusive of £1.07 per hour, store specific location allowance) + Pension + 6.6 Weeks Holiday
B&Q Croydon
Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they'll love. Join us as a Shift Lead and you’ll be a big part of this.
What’s the job?
Your role as a Shift Lead is pivotal in ensuring a safe working and shopping environment. You’re the person who will oversee your shift to cultivate a great experience for both colleagues and customers daily. It’s B&Q’s ambition to make every customer count, so you’ll strive to ensure B&Q is a place colleagues love to work, and customers love to shop. In this role you will:
- Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
- Make sure colleagues are deployed correctly to 'make every customer count' throughout your shift.
- Be the first point of contact for customers and colleagues.
- Make sure our stores are safe at all times.
What We Need
Our shift leads are key to running our business through their teams. In this role, we’re looking for the following qualities:
- Passionate about customers and doing the right thing for them.
- Like to have a global view and not be constrained to specific areas of the store.
- Safety conscious and use an eye for detail to spot compliance opportunities.
- Enjoy interacting with colleagues and working in a team.
- Like to bring energy to each day and motivate those around you.
- Confident to have autonomy and trust to make decisions for the customer at pace.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes:
- Award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits and lots more
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Shift Lead in Croydon employer: B&q
At B&Q Croydon, we pride ourselves on being an exceptional employer that values diversity, inclusion, and employee wellbeing. As a Shift Lead, you will be part of a dynamic team where your contributions are recognised and rewarded, with access to a comprehensive benefits package including a competitive salary, generous holiday allowance, and opportunities for personal growth. Our supportive work culture fosters collaboration and empowers you to make impactful decisions, ensuring both colleagues and customers have a fantastic experience every day.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Lead in Croydon
✨Tip Number 1
Get to know the company culture! Before your interview, check out B&Q's social media and website. Understanding their values and what they stand for will help you connect with the team and show you're a great fit.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing how you can make every customer count.
✨Tip Number 3
Show your passion! During the interview, share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to creating a great shopping experience.
✨Tip Number 4
Don’t forget to ask questions! Prepare a few thoughtful questions about the role and the team. This shows your interest and helps you figure out if B&Q is the right place for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Shift Lead in Croydon
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for customer service shine through. We want to see how much you care about creating a great experience for customers and colleagues alike!
Be Specific:Use specific examples from your past experiences that demonstrate your leadership skills and safety consciousness. We love seeing how you've made a difference in previous roles, so don’t hold back!
Tailor Your Application:Make sure to tailor your application to the Shift Lead role. Highlight your ability to oversee operations and motivate a team, as these are key aspects of the job we’re looking for.
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at B&q
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Shift Lead at B&Q entails. Familiarise yourself with their customer service ethos and how you can contribute to making every customer count. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Shift Lead, you'll be overseeing a team, so it's crucial to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight how you motivate others and ensure a safe working environment.
✨Emphasise Safety Awareness
Safety is a key aspect of the Shift Lead role. Be ready to discuss how you prioritise safety in the workplace. Think of specific instances where you've identified compliance opportunities or improved safety measures. This will show that you take this responsibility seriously.
✨Engage with the Interviewers
Interviews are a two-way street, so don’t hesitate to ask questions! Show your enthusiasm for the role by asking about team dynamics, store culture, or how B&Q supports its employees. This not only demonstrates your interest but also helps you gauge if the company is the right fit for you.
