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- Tasks: Lead a dynamic sales team to exceed targets and enhance customer experiences.
- Company: Join B&Q, a company committed to diversity and inclusion.
- Benefits: Enjoy competitive salary, generous holiday, and wellness perks.
- Why this job: Be a key player in creating an inclusive and high-performing sales environment.
- Qualifications: Strong customer service skills and comfort with IT systems required.
- Other info: Access to diverse networks and excellent career development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Your role as a Sales Lead is to support the Sales Team Manager to create a truly inclusive high performing team across Showroom and Tradepoint. It’s B&Q’s ambition to make every customer count, so you will support the day-to-day activities that will enable the team to exceed sales targets through ensuring a fantastic end to end customer experience.
In this role you will:
- Support the day-to-day activities that will enable the team to exceed sales targets.
- Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
- Be the first point of contact for customers and colleague escalations in Showrooms + TradePoint.
- Support the Sales Team Manager with collation of analytical data to make informed decisions.
What we need:
Our sales leads are key to running our business through our Showroom and Tradepoint sales teams. In this role, we’re looking for the following qualities:
- Role model customer service and enjoy customer interactions.
- Comfortable with IT systems and applications.
- Like to analyse data and can see the important information to communicate.
- Love to problem solve, the trickier the better.
- Well planned and organised, with the ability to prioritise and think on your feet.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes:
- Award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits and lots more
So we can support you during the application or interview process, please contact for any recruitment adjustments.
Sales Lead in Croydon employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Lead in Croydon
✨Tip Number 1
Get to know the company culture! Before your interview, check out B&Q's values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Since this role is all about making every customer count, think of examples from your past experiences where you've gone above and beyond for a customer. We want to hear those stories!
✨Tip Number 3
Brush up on your data analysis skills! Be ready to discuss how you've used data to make decisions in previous roles. It’s a key part of the Sales Lead position, so showing your analytical side will definitely impress.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Sales Lead in Croydon
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you’ve gone above and beyond to make customers feel valued, as this is key for the Sales Lead role.
Be Data Savvy: Since analysing data is part of the gig, share examples of how you've used data to make decisions or improve processes. We love seeing candidates who can turn numbers into actionable insights!
Problem-Solving Examples: We’re all about tackling tricky situations, so don’t hold back on sharing your best problem-solving stories. Show us how you think on your feet and come up with creative solutions.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to keep track of your application and ensure you get the attention you deserve!
How to prepare for a job interview at B&q
✨Know Your Customer Service Inside Out
As a Sales Lead, you'll be the face of customer service. Brush up on your customer interaction skills and think of examples where you've gone above and beyond for a customer. Be ready to share these stories during your interview to show how you embody the role.
✨Get Comfortable with Data
Since analysing data is key in this role, make sure you're familiar with any relevant IT systems and applications. Prepare to discuss how you've used data in past roles to make informed decisions or improve processes. This will demonstrate your analytical skills and readiness for the job.
✨Show Off Your Problem-Solving Skills
The trickier the problem, the better! Think of specific challenges you've faced in previous jobs and how you tackled them. Be prepared to discuss your thought process and the outcomes, as this will highlight your ability to think on your feet.
✨Plan and Prioritise Like a Pro
Being organised is crucial for a Sales Lead. Before the interview, consider how you manage your time and prioritise tasks. You might want to share a situation where your planning made a significant difference in achieving a goal, showcasing your organisational skills.