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- Tasks: Engage with trade members, recommend products, and deliver excellent customer service.
- Company: Join B&Q, a leader in home improvement with a focus on diversity and inclusion.
- Benefits: Competitive pay, generous holiday, wellness support, and an award-winning pension scheme.
- Why this job: Be part of a dynamic team that values your contributions and helps you grow.
- Qualifications: Great communication skills and a passion for helping customers.
- Other info: Flexible shifts available, including weekends and evenings.
The predicted salary is between 25000 - 30000 £ per year.
Shifts available: Monday - Sunday, 7.00am - 10.00pm
Contract: 3 Month Fixed Term
Hours: Full time, 36.75 hours per week
Location: B&Q Croydon
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a TradePoint Customer Advisor and you’ll help deliver a great experience for our TradePoint members by engaging, listening & selling the right products & services.
What’s the job? The heart of the Tradepoint counter, you’ll deal with all kinds of trade members every day. You’ll take ownership of your TradePoint members & get to know them & their business through great conversations meaning you’re in the best position to recommend the right products and services for them.
What We Need:
- A great communicator and team worker with the ability to get on with all kinds of colleagues and customers.
- You adapt your approach in different situations and know how to build relationships with customers.
- You have an eye for new business opportunities and love helping your trade members get great value for themselves and their clients.
- You will continuously develop your skills through training and by learning from others.
- You’re happy to pitch in as part of a team and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What’s in it for me? Be part of a great team that values who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Customer Advisor - TradePoint in Croydon employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - TradePoint in Croydon
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on B&Q and TradePoint. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Advisor, you'll need to engage with all sorts of trade members. Try role-playing common customer scenarios with a friend or family member to boost your confidence and refine your approach.
✨Tip Number 3
Show off your adaptability! Be ready to discuss times when you've had to change your approach based on different situations. This will demonstrate your flexibility and ability to build relationships with diverse customers.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It makes it easier for us to track and gives you a better chance of standing out. Plus, you’ll be one step closer to joining our fantastic team!
We think you need these skills to ace Customer Advisor - TradePoint in Croydon
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your experiences that relate to the role.
Tailor Your Application: Make sure to customise your application for the Customer Advisor position. Highlight your communication skills and any experience you have in customer service or sales. This shows us you’re genuinely interested in the role!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on what makes you a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at B&q
✨Know Your Stuff
Before the interview, make sure you understand what TradePoint is all about. Familiarise yourself with their products and services, and think about how you can help trade members improve their businesses. This will show your genuine interest and help you stand out.
✨Show Off Your Communication Skills
As a Customer Advisor, communication is key. Practice explaining complex ideas simply and clearly. During the interview, be ready to demonstrate how you can engage with different types of customers and build relationships. Use examples from past experiences to illustrate your points.
✨Be Flexible and Team-Oriented
Highlight your ability to work in a team and adapt to different situations. Share examples of how you've successfully collaborated with colleagues or adjusted your approach to meet customer needs. This will resonate well with the company's emphasis on teamwork and flexibility.
✨Ask Thoughtful Questions
Prepare some questions that show you're interested in the role and the company culture. Ask about training opportunities, team dynamics, or how they support diversity and inclusion. This not only shows your enthusiasm but also helps you determine if it's the right fit for you.