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- Tasks: Become an expert advisor, helping customers with their home improvement projects.
- Company: Join a diverse and inclusive team at B&Q.
- Benefits: Competitive salary, generous holiday, wellness benefits, and shopping discounts.
- Why this job: Make a real impact by providing exceptional customer service and learning new skills.
- Qualifications: Friendly, eager to learn, and great at teamwork.
- Other info: Flexible hours with opportunities for personal growth and development.
The predicted salary is between 28800 - 43200 £ per year.
Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.
What we need:
- Happy to help, eager to learn and just a little bit obsessed with home improvement.
- Friendly and outgoing, getting a buzz from helping others.
- Willing to expand skills by using new technology and learning new ways of working.
- Great at working in a team and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact for any recruitment adjustments.
Customer Advisor in Croydon employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor in Croydon
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on B&Q and their values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you've gone above and beyond for a customer. Being able to share these stories will highlight your passion for helping others.
✨Tip Number 3
Be ready to showcase your teamwork abilities! Since you'll be working closely with others, prepare to discuss how you collaborate and support your colleagues. Teamwork is key in creating a great customer experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the B&Q family. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Advisor in Croydon
Some tips for your application 🫡
Show Your Passion for Home Improvement: When writing your application, let us see your enthusiasm for home improvement shine through! Share any personal projects or experiences that highlight your love for the field. This will help us understand why you’d be a great fit for our team.
Highlight Your Customer Service Skills: We’re all about great customer service, so make sure to showcase any relevant experience you have. Whether it’s in retail or another sector, tell us how you’ve gone above and beyond to help customers. We want to know how you can inspire and guide our customers!
Be Yourself: We value authenticity, so don’t be afraid to let your personality come through in your application. Use a friendly tone and share what makes you unique. We’re looking for someone who fits in with our team culture, so show us who you are!
Apply Through Our Website: To make sure your application gets to us quickly and easily, apply directly through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible. We can’t wait to hear from you!
How to prepare for a job interview at B&q
✨Know Your Stuff
Before the interview, make sure you brush up on home improvement basics. Familiarise yourself with common products and services offered by the company. This will not only show your enthusiasm but also help you answer questions confidently.
✨Show Your People Skills
As a Customer Advisor, your ability to connect with customers is key. Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help someone – these stories will resonate well during the interview.
✨Be Ready to Learn
The job mentions training in paint-mixing and timber cutting, so express your eagerness to learn new skills. Share any experiences where you quickly adapted to new technologies or processes, highlighting your flexibility and willingness to grow.
✨Embrace Team Spirit
Teamwork is essential in this role, so be prepared to discuss how you work well with others. Think of examples where you collaborated effectively with colleagues, especially in busy environments. This will demonstrate that you're a great fit for their team-oriented culture.
