At a Glance
- Tasks: Lead and inspire a team to drive sales and enhance customer experience.
- Company: Join B&Q, a leading home improvement retailer with a focus on growth.
- Benefits: Enjoy competitive salary, bonus, pension, and 6.6 weeks holiday.
- Other info: Flexible working options and extensive training opportunities available.
- Why this job: Shape your career while making a real impact in customers' lives.
- Qualifications: Passion for leadership and customer service; retail experience is a plus.
Open to Job Share, Full Time or Part Time - Permanent
Up to £33,000 per annum + Bonus + Pension + 6.6 Weeks Holiday
Every day, we give our millions of customers the ideas, advice, tools, and confidence they need to create a home they’ll love. Join us as a Trading Team Manager and you will be pivotal in driving commercial delivery of the sales floor and coaching colleagues to fulfil B&Q’s ambition to make every customer count.
At B&Q, we’re passionate about progression and we’re committed to growing talent from within. We also recognise the important experience that new leaders add, onboarding several designate managers through the year. As a B&Q designate manager, you’ll have the unique opportunity to learn about us and our business, typically spending 3-6 months working across a cluster of stores (in the Crawley/Leatherhead area). You’ll experience management training in various store formats before being placed into your own department or store.
Due to the nature of this role, there’ll be some flexibility and travel required during your time as a designate, before being placed within a store that matches your experience within 50 miles of where you live.
We want to ensure that all employees, future employees and applicants to all Kingfisher companies are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression or sexual orientation.
If you require any additional support or adjustments to help you make an application, please contact us.
Rewards
- Discount card: Get 20% discount on your purchases at B&Q in-store and online, after you've been with us for 1 month.
- Life assurance: Ensures those close to you have some protection.
- Employee assistance programme: Free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management.
- Salary/Bonus: Competitive salaries for all roles, benchmarked to ensure fairness.
- Pension: Access to the award-winning Kingfisher Pension Scheme.
- Medical: Various medical benefits available depending on your role.
- Leave: Enjoy 6.6 weeks' leave, plus additional leave and cash rewards for long service anniversaries.
- Eye care: Paid eye test every two years and £50/€70 towards single focal lenses and frames.
- Cycling to work scheme: Helps colleagues save money on bikes and safety equipment.
- Long service: Extra annual leave and cash payment for every 10 years of service up to 40 years.
Training & Development
When you join B&Q, we want you to be all you can be. From the minute you walk through our doors to the exciting moment you make that next career move, we're here to help you make the most of every opportunity.
Flexible learning with LEO: Access training and content anywhere, anytime and on any device.
Developing in role: Continuous learning opportunities and experiences to develop your skills.
Accelerated Development Talent Programmes: Programmes designed to help you practice skills and gain valuable experiences.
Induction: A programme designed to give new colleagues insight into our business and culture.
A day in the life
Store Manager: Engaging with the team, delivering updates, and ensuring everything runs smoothly.
Showroom Manager: Planning the day, supporting the team, and ensuring compliance and customer satisfaction.
Our Retail Management teams help every one of our stores to lead and develop their teams to always put our customers first.
Trading Team Manager Designate in Crawley employer: B&q
B&Q Stirling is an excellent employer that prioritises both customer satisfaction and employee well-being. With competitive pay, an award-winning pension scheme, and generous holiday allowances, we foster a supportive work culture that encourages growth and teamwork. Join us in creating a positive shopping experience while developing your skills in a dynamic retail environment.
StudySmarter Expert Advice🤫
We think this is how you could land Trading Team Manager Designate in Crawley
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like B&q, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like B&q!
We think you need these skills to ace Trading Team Manager Designate in Crawley
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at B&q, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at B&q and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show B&q that you’re ready to jump in and contribute right away!
How to prepare for a job interview at B&q
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
