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For Companies At a Glance
- Tasks: Lead shifts, ensure safety, and create a great shopping experience for customers.
- Company: Join B&Q, a leading home improvement retailer with a focus on community.
- Benefits: Competitive salary, pension, 6.6 weeks holiday, and wellness benefits.
- Why this job: Be the heartbeat of the store and make a real impact every day.
- Qualifications: Passionate about customer service and teamwork, with a keen eye for detail.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 22709 - 30810 £ per year.
Full-time equivalent £27,709.50 per annum + Pension + 6.6 Weeks Holiday
B&Q Culverhouse Cross – Cardiff
Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Shift Lead and you’ll be a big part of this.
Overview
- Full time Permanent Contract - 36.75 Hours per week
What’s the job?
Your role as a Shift Lead is pivotal in ensuring a safe working and shopping environment. You’re the person who will oversee your shift to cultivate a great experience for both colleagues and customers daily. It’s B&Q’s ambition to make every customer count, so you’ll strive to ensure B&Q is a place colleagues love to work, and customers love to shop.
In this role you will:
- Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
- Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
- Be the first point of contact for customers and colleagues.
- Make sure our stores are safe at all times.
What We Need
Our shift leads are key to running our business through their teams. In this role, we’re looking for the following qualities:
- Passionate about customers and doing the right thing for them.
- Like to have a global view and not be constrained to specific areas of the store.
- Safety conscious and use an eye for detail to spot compliance opportunities.
- Enjoy interacting with colleagues and working in a team.
- Like to bring energy to each day and motivate those around you.
- Confident to have autonomy and trust to make decisions for the customer at pace.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you.
As well as a competitive salary, our benefits package includes:
- Award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits and lots more
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Shift Lead in Cowbridge employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead in Cowbridge
✨Tip Number 1
Get to know the company culture! Before your interview, check out B&Q's social media and website. Understanding their values and mission will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the Shift Lead role, especially your passion for customer service and teamwork.
✨Tip Number 3
Dress the part! Make sure you look smart and professional for your interview. First impressions matter, and showing that you care about your appearance reflects your commitment to the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Shift Lead in Cowbridge
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service shine through. We want to see how you can make every customer count and create a great shopping experience!
Be Specific: Use specific examples from your past experiences that demonstrate your leadership skills and safety consciousness. We love seeing how you've made a difference in previous roles!
Keep It Professional Yet Friendly: While we appreciate a friendly tone, remember to keep your application professional. Show us your personality, but also your commitment to the role and the team.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and get you started on this exciting journey with B&Q!
How to prepare for a job interview at B&q
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Shift Lead at B&Q entails. Familiarise yourself with the responsibilities and qualities they’re looking for, like being passionate about customers and ensuring safety. This will help you tailor your answers to show you’re the perfect fit.
✨Showcase Your Leadership Skills
As a Shift Lead, you’ll be overseeing operations and motivating your team. Prepare examples from your past experiences where you’ve successfully led a team or improved customer satisfaction. Highlighting these moments will demonstrate your capability to handle the role effectively.
✨Emphasise Safety and Compliance
Since safety is a key aspect of the role, be ready to discuss how you prioritise safety in a work environment. Think of specific instances where you’ve identified compliance opportunities or implemented safety measures. This shows you take the responsibility seriously.
✨Bring Your Energy and Enthusiasm
B&Q values a positive atmosphere, so let your energy shine through during the interview. Be enthusiastic about the role and the company, and don’t hesitate to express your passion for creating a great shopping experience for customers. A positive attitude can set you apart!
