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- Tasks: Lead your shift, ensuring a safe and enjoyable shopping experience for customers.
- Company: Join B&Q, a leading home improvement retailer with a focus on community and diversity.
- Benefits: Enjoy a competitive salary, generous holiday, and wellness benefits.
- Why this job: Be the heartbeat of the store and make a real impact on customer satisfaction.
- Qualifications: Passionate about customer service and teamwork, with a keen eye for safety.
- Other info: Join a diverse team that values inclusion and personal growth.
The predicted salary is between 25000 - 30000 £ per year.
Full-time equivalent £27,709.50 per annum + Pension + 6.6 Weeks Holiday
B&Q Coventry Brandon Road
Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Shift Lead and you’ll be a big part of this.
What’s the job?
Your role as a Shift Lead is pivotal in ensuring a safe working and shopping environment. You’re the person who will oversee your shift to cultivate a great experience for both colleagues and customers daily. It’s B&Q’s ambition to make every customer count, so you’ll strive to ensure B&Q is a place colleagues love to work, and customers love to shop.
In this role you will:
- Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
- Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
- Be the first point of contact for customers and colleagues.
- Make sure our stores are safe at all times.
What We Need
Our shift leads are key to running our business through their teams. In this role, we’re looking for the following qualities:
- Passionate about customers and doing the right thing for them.
- Like to have a global view and not be constrained to specific areas of the store.
- Safety conscious and use an eye for detail to spot compliance opportunities.
- Enjoy interacting with colleagues and working in a team.
- Like to bring energy to each day and motivate those around you.
- Confident to have autonomy and trust to make decisions for the customer at pace.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you.
As well as a competitive salary, our benefits package includes:
- Award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits and lots more
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Shift Lead in Coventry employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead in Coventry
✨Tip Number 1
Get to know B&Q inside out! Familiarise yourself with their values and what makes them tick. This way, when you chat with the hiring team, you can show off your passion for creating a great customer experience.
✨Tip Number 2
Practice your people skills! As a Shift Lead, you'll be interacting with both customers and colleagues. Role-play common scenarios with friends or family to boost your confidence and showcase your ability to motivate and lead.
✨Tip Number 3
Be ready to share your ideas! Think about how you can make every customer count and improve the store's operations. When you get the chance, pitch your thoughts during interviews to demonstrate your proactive approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the B&Q family. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Shift Lead in Coventry
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service shine through. We want to see how you can make every customer count and create a great shopping experience!
Highlight Your Team Spirit: As a Shift Lead, teamwork is key! Make sure to mention any experiences where you've successfully worked with others to achieve a common goal. We love seeing that collaborative spirit!
Be Safety Conscious: Since safety is a top priority for us, don’t forget to include any relevant experiences or training that demonstrate your commitment to maintaining a safe environment for both colleagues and customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better. Plus, it’s super easy!
How to prepare for a job interview at B&q
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Shift Lead at B&Q entails. Familiarise yourself with their customer service ethos and how you can contribute to making every customer count. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Shift Lead, you'll be overseeing your team and ensuring smooth operations. Prepare examples from your past experiences where you've successfully led a team or handled a challenging situation. Highlight your ability to motivate others and maintain a positive work environment.
✨Emphasise Safety Awareness
Safety is a key aspect of the Shift Lead role. Be ready to discuss how you prioritise safety in the workplace and any relevant experiences you have. This could include training colleagues on safety protocols or identifying compliance opportunities in previous roles.
✨Engage with the Interviewers
Interviews are a two-way street! Don’t hesitate to ask questions about the team dynamics, store culture, or how B&Q supports its employees. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.
