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- Tasks: Lead a team to enhance customer experience and ensure safety compliance.
- Company: Top home improvement retailer in the UK with a focus on service excellence.
- Benefits: Competitive salary, pension scheme, and wellness programmes for your well-being.
- Why this job: Inspire a team while making a real difference in customer satisfaction.
- Qualifications: Strong emotional intelligence and problem-solving skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
A leading home improvement retailer in the UK is looking for a Service Team Manager to lead a new team focused on customer experience. This role involves driving service excellence, inspiring the store team, and overseeing safety and compliance.
Ideal candidates will possess strong emotional intelligence, problem-solving skills, and a commitment to putting customers first.
Comprehensive benefits, including competitive salary, pension scheme, and wellness programs, are offered to support employees.
Service Team Lead — Elevate Customer Experience & Safety in Cold Ash employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Team Lead — Elevate Customer Experience & Safety in Cold Ash
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or local events. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer experience and team leadership. We should also think of examples that showcase our emotional intelligence and problem-solving skills.
✨Tip Number 3
Showcase our passion for customer service during interviews. We can share stories that highlight how we’ve gone above and beyond for customers in the past. It’s all about putting customers first!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep an eye on new openings that match our skills.
We think you need these skills to ace Service Team Lead — Elevate Customer Experience & Safety in Cold Ash
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let us see your enthusiasm for enhancing customer experiences. Share specific examples of how you've put customers first in previous roles, as this will resonate with our focus on service excellence.
Highlight Your Leadership Skills: As a Service Team Lead, you'll be inspiring others. Make sure to showcase your leadership experience in your application. Talk about times when you've motivated a team or driven positive change, as this is key to the role.
Demonstrate Problem-Solving Abilities: We love candidates who can think on their feet! In your written application, include instances where you've tackled challenges head-on. This will show us that you have the problem-solving skills we value in our team.
Keep It Professional Yet Personal: While we appreciate professionalism, don't be afraid to let your personality shine through. A touch of authenticity can make your application stand out. Remember, we want to get to know the real you, so feel free to express your unique approach to customer service!
How to prepare for a job interview at B&q
✨Know the Company Inside Out
Before your interview, make sure you research the home improvement retailer thoroughly. Understand their values, mission, and recent initiatives, especially those related to customer experience and safety. This will help you align your answers with what they stand for.
✨Showcase Your Emotional Intelligence
As a Service Team Lead, emotional intelligence is key. Prepare examples from your past experiences where you've successfully managed team dynamics or resolved customer issues. Highlight how you empathised with customers and inspired your team to deliver exceptional service.
✨Demonstrate Problem-Solving Skills
Think of specific challenges you've faced in previous roles and how you tackled them. Be ready to discuss these scenarios during the interview, focusing on your thought process and the positive outcomes. This will show that you're equipped to handle the demands of the role.
✨Prioritise Safety and Compliance
Since overseeing safety and compliance is part of the job, brush up on relevant regulations and best practices in the retail sector. Be prepared to discuss how you would implement safety measures and ensure compliance within your team, demonstrating your commitment to creating a safe environment.
