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- Tasks: Engage with trade members, recommend products, and deliver excellent customer service.
- Company: Join B&Q, a leader in home improvement with a focus on community and diversity.
- Benefits: Competitive pay, generous holiday, wellness support, and an award-winning pension scheme.
- Why this job: Be part of a dynamic team that values your contributions and promotes inclusivity.
- Qualifications: Great communication skills and a passion for helping customers.
- Other info: Flexible shifts available, including weekends and evenings, with opportunities for personal growth.
The predicted salary is between 12 - 16 £ per hour.
Shifts available Monday - Sunday, 7.00am - 10.00pm.
UK Notional hourly rate £12.71 per hour.
B&Q Coatbridge. We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a TradePoint Customer Advisor and you’ll help deliver a great experience for our TradePoint members by engaging, listening & selling the right products & services.
The heart of the TradePoint counter, you’ll deal with all kinds of trade members every day. You’ll take ownership of your TradePoint members & get to know them & their business through great conversations meaning you’re in the best position to recommend the right products and services for them.
What We Need:
- A great communicator and team worker with the ability to get on with all kinds of colleagues and customers.
- You adjust your approach in different situations, you know how to build relationships with customers & you’ve got an eye for new business opportunities.
- You’ll love helping your trade members get great value for themselves and their clients, through promotions and signing up of our trade loyalty scheme.
- You’ll be happy to continuously develop your skills through training and by learning from others.
- You’re happy to pitch in as part of a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Customer Advisor - TradePoint in Coatbridge employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - TradePoint in Coatbridge
✨Tip Number 1
Get to know the company! Before your interview, spend some time researching B&Q and their TradePoint services. This will help you understand their values and how you can contribute to their mission of improving homes.
✨Tip Number 2
Practice your communication skills! As a Customer Advisor, you'll need to engage with trade members effectively. Try role-playing with a friend or family member to get comfortable with different scenarios you might face.
✨Tip Number 3
Show your flexibility! Be ready to discuss your availability for shifts, especially weekends and evenings. Highlighting your willingness to adapt will make you stand out as a team player.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in joining the B&Q team.
We think you need these skills to ace Customer Advisor - TradePoint in Coatbridge
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your experiences that relate to the role.
Tailor Your Application: Make sure to customise your application for the Customer Advisor position. Highlight your communication skills and any experience you have in customer service or sales. This shows us you’re genuinely interested in the role!
Be Specific: Use specific examples to demonstrate your skills and achievements. Instead of saying you're a great communicator, tell us about a time you successfully resolved a customer issue. This helps us understand how you can contribute to our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at B&q
✨Know Your Products
Before the interview, take some time to familiarise yourself with the products and services offered by TradePoint. Being able to discuss specific items and how they can benefit trade members will show your enthusiasm and knowledge, making you stand out.
✨Showcase Your Communication Skills
As a Customer Advisor, communication is key. Prepare examples of how you've successfully engaged with customers in the past. Think about times when you’ve built relationships or resolved issues, as these stories will demonstrate your ability to connect with trade members.
✨Demonstrate Team Spirit
Since teamwork is essential in this role, be ready to share experiences where you’ve collaborated effectively with colleagues. Highlight your flexibility and willingness to pitch in, especially during busy periods or when covering shifts.
✨Emphasise Your Adaptability
The job requires adjusting your approach based on different situations. Prepare to discuss how you’ve adapted to various customer needs or changes in the workplace. This will show that you’re not only a great communicator but also someone who can thrive in a dynamic environment.
