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- Tasks: Become a customer expert, helping with home improvement projects and providing top-notch service.
- Company: Join B&Q, a leader in home improvement with a focus on community and diversity.
- Benefits: Enjoy a competitive salary, generous holiday, wellness support, and shopping discounts.
- Why this job: Make a real difference in customers' lives while learning and growing in a supportive team.
- Qualifications: Friendly, eager to learn, and passionate about home improvement.
- Other info: Flexible shifts available, including weekends and evenings, with great career development opportunities.
The predicted salary is between 12 - 16 £ per hour.
Part Time - 15 hours per week
3 Month Fixed Term Contract
Shifts available Monday - Sunday, 7.00am - 10.00pm
UK Notional hourly rate £12.71 per hour
B&Q Coatbridge
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Checkouts Customer Advisor and you’ll be a big part of this.
What’s the job?
Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like click & collect, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in various areas, but on the tills truly great customer service will be your main aim.
What We Need
- Happy to help, eager to learn and just a little bit obsessed with home improvement; you’ll be right at home with us.
- Friendly and outgoing; you get a buzz from helping others.
- Willing to expand your skills by using new technology and learning new ways of working.
- Great at working in a team and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. Wellness support with a range of benefits to help you be at your best: competitive salary, award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and more. Generous breaks to ensure you’re refreshed and able to perform at your best.
To support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Customer Advisor - Checkouts in Coatbridge employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - Checkouts in Coatbridge
✨Tip Number 1
Get to know the company! Before your interview, spend some time browsing B&Q's website and social media. Familiarise yourself with their values and recent projects. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! As a Checkouts Customer Advisor, you'll be all about helping customers. Role-play common scenarios with a friend or family member to boost your confidence. Think about how you'd handle different situations and what makes for great service.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. A neat appearance shows that you take the opportunity seriously and are ready to represent B&Q's friendly and helpful image.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Customer Advisor - Checkouts in Coatbridge
Some tips for your application 🫡
Show Your Passion for Home Improvement: When you're writing your application, let us see your enthusiasm for home improvement shine through! Share any personal projects or experiences that highlight your love for helping others create their dream spaces.
Tailor Your Application: Make sure to customise your application to fit the Customer Advisor role. Use keywords from the job description and demonstrate how your skills align with what we’re looking for. This shows us you’ve done your homework!
Highlight Your Customer Service Skills: Since great customer service is key for this role, be sure to include examples of how you've provided excellent service in the past. Whether it’s in retail or another setting, we want to know how you make customers feel valued.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at B&q
✨Know Your Stuff About Home Improvement
Brush up on some basic home improvement knowledge before your interview. Familiarise yourself with common DIY projects and products that B&Q offers. This will not only show your enthusiasm for the role but also help you connect with customers during the interview.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help someone. This is crucial for a role focused on customer interaction, so make sure to highlight your friendly and outgoing nature.
✨Be Ready for Teamwork Questions
Since teamwork is key in this role, be prepared to discuss your experiences working in a team. Think of specific situations where you collaborated effectively with others, especially in a retail or customer service environment. This will demonstrate your ability to fit into their team.
✨Flexibility is Key
The job requires flexibility with shifts, so be ready to discuss your availability. Show that you're willing to work weekends, evenings, and bank holidays. This will reflect your commitment to the role and your eagerness to contribute to the team.
