Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with trade members, recommend products, and promote loyalty schemes.
- Company: Join B&Q, a leader in home improvement with a focus on community.
- Benefits: Competitive pay, generous holiday, shopping discounts, and wellness support.
- Why this job: Make a real difference in customers' lives while building valuable skills.
- Qualifications: Great communication skills and a passion for helping others.
- Other info: Flexible shifts with opportunities for growth in a diverse environment.
The predicted salary is between 10 - 13 £ per hour.
Part‑time 16 hours per week, permanent contract. Shifts available Monday – Sunday, 6:00 am to 9:00 pm. UK notional hourly rate: £12.71 per hour.
Overview
We believe anyone can improve their home to make life better. Every day we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. As a TradePoint Customer Advisor you’ll help deliver a great experience for our TradePoint members by engaging, listening and selling the right products & services.
Responsibilities
- Deal with all kinds of trade members at the TradePoint counter on a daily basis.
- Take ownership of TradePoint members and understand their businesses through meaningful conversations.
- Recommend the right products and services that match their needs.
- Promote trade loyalty schemes and secure new sign‑ups.
- Work a rota that includes weekends, evenings and bank holidays.
Qualifications
- Excellent communicator and team player.
- Ability to adapt approach to different situations.
- Strong relationship‑building skills with customers.
- Eye for new business opportunities.
- Willingness to develop skills through training and learning from others.
- Flexible availability to work a rota that includes weekends, evenings and bank holidays.
What’s in it for me?
We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. Our benefits package includes a competitive salary, an award‑winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and generous break times to keep you refreshed and at your best.
Customer Advisor - TradePoint in Chorley employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - TradePoint in Chorley
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on B&Q and TradePoint. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your communication skills and relationship-building abilities, which are key for a Customer Advisor role.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples where you've successfully engaged with customers or adapted your approach to meet their needs. This will help you stand out as someone who can deliver a great experience for TradePoint members.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the B&Q family. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Advisor - TradePoint in Chorley
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the Customer Advisor role at TradePoint. Highlight your communication skills and any experience you have in customer service or sales. We love seeing how you connect with our values!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points for your skills and experiences if it helps. We appreciate straightforwardness, so don’t waffle on – get to the good stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at B&q
✨Know Your Products
Before the interview, take some time to familiarise yourself with the products and services offered at TradePoint. Being able to discuss specific items and how they can benefit trade members will show your enthusiasm and readiness for the role.
✨Practice Active Listening
During the interview, demonstrate your ability to listen actively. This means not just hearing the questions but engaging with them. Reflect on what the interviewer says and respond thoughtfully, showing that you can build relationships with customers.
✨Showcase Your Flexibility
Since the role requires working various shifts, be prepared to discuss your availability openly. Highlight any previous experience where you adapted to changing schedules or worked in a team environment, as this will reassure them of your commitment.
✨Emphasise Teamwork and Communication Skills
As a Customer Advisor, you'll need to work closely with others. Share examples from your past experiences where you successfully collaborated with a team or communicated effectively with customers. This will illustrate your fit for the role and the company culture.
