Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead store operations, ensure customer satisfaction, and motivate your team.
- Company: A top home improvement retailer in Cheltenham with a focus on teamwork.
- Benefits: Competitive salary, pension scheme, holiday allowance, and more.
- Why this job: Create a welcoming shopping experience while developing your leadership skills.
- Qualifications: Passion for customer service, safety awareness, and strong decision-making skills.
- Other info: Join a supportive team and enjoy a fun work environment.
The predicted salary is between 28800 - 43200 £ per year.
A leading home improvement retailer in Cheltenham is seeking a Shift Lead. In this pivotal role, you will oversee store operations, ensure customer satisfaction, and motivate colleagues. Ideal candidates are passionate about customer service, safety-conscious, and possess strong decision-making abilities.
Alongside a competitive salary, the position offers excellent benefits, including a pension scheme and holiday allowance. Join us to create a welcoming environment where customers love to shop and colleagues enjoy working.
Shift Lead — Drive Team, Safety & Service in Cheltenham employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead — Drive Team, Safety & Service in Cheltenham
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and team leadership. We want to show that we’re not just passionate about the role but also ready to tackle any challenges head-on.
✨Tip Number 3
Dress the part! First impressions matter, so let’s make sure we look sharp and professional when we walk into that interview. It shows we care about the opportunity.
✨Tip Number 4
Follow up after the interview with a thank-you email. It’s a simple gesture that keeps us on their radar and shows our enthusiasm for the position. Plus, it’s a great way to reiterate why we’re the perfect fit!
We think you need these skills to ace Shift Lead — Drive Team, Safety & Service in Cheltenham
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. Share specific examples of how you've gone above and beyond to ensure customer satisfaction in previous roles.
Highlight Your Safety Awareness: Since safety is key in this role, make sure to mention any relevant experience or training you have in maintaining a safe working environment. We want to see that you're safety-conscious and proactive about it!
Demonstrate Decision-Making Skills: In your application, provide instances where you've had to make tough decisions on the spot. This will show us that you can handle the responsibilities of a Shift Lead and keep operations running smoothly.
Apply Through Our Website: We encourage you to apply directly through our website for a seamless application process. It’s the best way for us to receive your details and get to know you better!
How to prepare for a job interview at B&q
✨Know the Company Inside Out
Before your interview, take some time to research the home improvement retailer. Understand their values, mission, and what sets them apart in Cheltenham. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Shift Lead, customer satisfaction is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight how you resolved issues and created a positive shopping experience, as this will resonate well with the interviewers.
✨Demonstrate Leadership Qualities
Think about times when you motivated a team or made important decisions under pressure. Be ready to discuss your leadership style and how you can inspire colleagues to create a welcoming environment. This will be crucial for the Shift Lead position.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the store's operations, team dynamics, and safety protocols. This shows that you're not just interested in the job, but also in how you can contribute to the team's success.
