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- Tasks: Lead and inspire the checkout team to deliver exceptional customer service.
- Company: Join B&Q, a leading home improvement retailer with a focus on inclusivity.
- Benefits: Enjoy a competitive salary, bonus scheme, and generous holiday allowance.
- Why this job: Shape customer experiences and drive brand loyalty in a dynamic environment.
- Qualifications: Strong leadership skills and a passion for customer service.
- Other info: Be part of a diverse team committed to wellness and inclusion.
The predicted salary is between 28800 - 43200 £ per year.
9 Month Fixed Term Contract - 36.75 Hours per week B&Q Chelmsford
Every day, we give our millions of customers the ideas, advice, tools, and confidence they need to create a home they’ll love. Join us as a Service Team Manager and you’ll lead and inspire the checkout team to shape the customer experience through exceptional service.
What’s the job?
A great team needs a great leader and your role as a Service Team Manager is to create a truly inclusive high performing team to deliver an exceptional journey for every customer. It’s B&Q’s ambition to make every customer count, so you are driven by a passion to create true brand loyalty to support future sales growth.
- You’ll lead a vital part of our store operation, shaping the customer experience and driving service excellence through a newly formed team of Shift Leads.
- Inspire the ‘Make Every Customer Count’ agenda as a daily habit with the wider store team.
- Oversee safety, security & compliance routines across the store through your shift lead team.
- Lead the checkout team & front-end service experience, ensuring fast, friendly, and reliable service.
What We Need
Our Service Team Managers are key to running our business through their teams by delivering an exceptional customer journey. In this role, you should be leading in a way that demonstrates the following qualities:
- Obsessed about our customers and listening to them.
- Objective and can slow down and really look at things with a clear view i.e. reviewing safety compliance.
- You have strong emotional intelligence and thrive in influencing others.
- You love to problem solve and can take others with you.
- Confident to agitate when needed and deliver feedback to all audiences.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
Benefits
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes:
- Award-winning pension scheme
- Company Bonus Scheme
- ShareSave options
- 6.6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits and lots more
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Service Team Manager in Chelmsford employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Team Manager in Chelmsford
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time browsing B&Q's website and social media. Understanding their values and mission will help you connect your experience with what they’re all about.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your leadership style aligns with creating an exceptional customer journey, just like B&Q aims for.
✨Tip Number 3
Show your passion for customer service! During the interview, share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate that you truly embody the 'Make Every Customer Count' ethos.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your enthusiasm for the role and keep you top of mind.
We think you need these skills to ace Service Team Manager in Chelmsford
Some tips for your application 🫡
Show Your Passion for Customers: When writing your application, make sure to highlight your obsession with customer service. Share examples of how you've gone above and beyond to create a great experience for customers, as this aligns perfectly with our 'Make Every Customer Count' agenda.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your experiences and skills, especially those related to leading teams and ensuring safety compliance. We want to see your leadership qualities shine through!
Demonstrate Emotional Intelligence: In your written application, showcase your emotional intelligence. Talk about times when you've influenced others or resolved conflicts within a team. This is key for us at StudySmarter, as we value leaders who can connect with their teams.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at B&Q!
How to prepare for a job interview at B&q
✨Know the Company Inside Out
Before your interview, take some time to research B&Q. Understand their values, mission, and what makes them unique in the retail space. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Service Team Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved customer service. Be ready to discuss how you can apply these skills at B&Q.
✨Emphasise Customer Obsession
B&Q is all about making every customer count. Think of specific instances where you've gone above and beyond for customers. Share these stories during your interview to highlight your passion for exceptional service and how you can contribute to their customer experience.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities and emotional intelligence. Practice responding to situations like handling a difficult customer or ensuring safety compliance. This will help you articulate your thought process and decision-making skills clearly.
