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- Tasks: Engage with trade members, recommend products, and deliver excellent customer service.
- Company: Join B&Q, a leader in home improvement with a focus on community and diversity.
- Benefits: Competitive pay, generous holiday, wellness support, and an award-winning pension scheme.
- Why this job: Be part of a dynamic team that values your contributions and promotes inclusivity.
- Qualifications: Great communication skills and a passion for helping customers.
- Other info: Flexible shifts available, including weekends and evenings.
The predicted salary is between 12 - 13 £ per hour.
15 hours per week Permanent Contract
Shifts available Monday - Sunday, 6.00am pm UK Notional hourly rate £12.71 per hour
B&Q Handforth
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they'll love. Join us as a TradePoint Customer Advisor and you'll help deliver a great experience for our TradePoint members by engaging, listening & selling the right products & services.
The heart of the Tradepoint counter, you'll deal with all kinds of trade members every day. You'll take ownership of your TradePoint members & get to know them & their business through great conversations meaning you're in the best position to recommend the right products and services for them.
What we need:
- A great communicator and team worker with the ability to get on with all kinds of colleagues and customers.
- You adjust your approach in different situations, you know how to build relationships with customers & you've got an eye for new business opportunities.
- You’ll love helping your trade members get great value for themselves and their clients, through promotions and signing up of our trade loyalty scheme.
- You’ll be happy to continuously develop your skills through training and by learning from others.
- You’re happy to pitch in as part of a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more. We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact for any recruitment adjustments.
Customer Advisor in Cheadle Hulme employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor in Cheadle Hulme
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on B&Q and TradePoint. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Advisor, you'll need to engage with all sorts of people. Try role-playing common customer scenarios with a friend or family member. This will help you feel more confident and prepared to handle real-life situations during your interview.
✨Tip Number 3
Show off your teamwork spirit! Be ready to share examples of how you've worked well in a team before. Highlighting your ability to collaborate and support your colleagues will make you stand out as a great fit for the TradePoint team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Advisor in Cheadle Hulme
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your experiences that relate to the Customer Advisor role.
Tailor Your Application: Make sure to customise your application for the TradePoint Customer Advisor position. Highlight your communication skills and any experience you have in building relationships with customers. This will show us that you understand what we're looking for!
Be Specific About Your Skills: Don’t just list your skills; give us examples of how you've used them in past roles. Whether it’s helping customers or working as part of a team, specific examples will help us see how you can contribute to our team at B&Q.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at B&q
✨Know Your Products
Before the interview, take some time to familiarise yourself with the products and services offered by TradePoint. Being able to discuss specific items and how they can benefit trade members will show your enthusiasm and knowledge, making you stand out.
✨Showcase Your Communication Skills
As a Customer Advisor, communication is key. Prepare examples of how you've successfully engaged with customers in the past. Think about times when you listened to their needs and provided tailored solutions, as this will demonstrate your ability to build relationships.
✨Demonstrate Team Spirit
Since teamwork is essential in this role, be ready to share experiences where you collaborated effectively with colleagues. Highlight how you contributed to team goals and supported others, showing that you're a flexible team player who can adapt to different situations.
✨Emphasise Your Willingness to Learn
The job description mentions continuous development, so express your eagerness to learn and grow. Share any relevant training or skills you've acquired in the past and how you plan to further develop your expertise in the role, which will resonate well with the interviewers.