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- Tasks: Lead your shift, ensuring a safe and enjoyable shopping experience for customers.
- Company: Join B&Q, a leading home improvement retailer with a focus on community and diversity.
- Benefits: Enjoy a competitive salary, generous holiday, and wellness benefits.
- Why this job: Be the heartbeat of the store and make a real impact on customer satisfaction.
- Qualifications: Passionate about customer service and teamwork, with a keen eye for safety.
- Other info: Join a diverse team where everyone belongs and has equal opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Permanent Contract - 36.75 Hours per week
B&Q Carmarthen
Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Shift Lead and you’ll be a big part of this.
Your role as a Shift Lead is pivotal in ensuring a safe working and shopping environment. You’re the person who will oversee your shift to cultivate a great experience for both colleagues and customers daily. It’s B&Q’s ambition to make every customer count, so you’ll strive to ensure B&Q is a place colleagues love to work, and customers love to shop.
In this role you will:
- Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
- Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
- Be the first point of contact for customers and colleagues.
- Make sure our stores are safe at all times.
Our shift leads are key to running our business through their teams. In this role, we’re looking for the following qualities:
- Passionate about customers and doing the right thing for them.
- Like to have a global view and not be constrained to specific areas of the store.
- Safety conscious and use an eye for detail to spot compliance opportunities.
- Enjoy interacting with colleagues and working in a team.
- Like to bring energy to each day and motivate those around you.
- Confident to have autonomy and trust to make decisions for the customer at pace.
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you.
As well as a competitive salary, our benefits package includes:
- Award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits and lots more
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Shift Lead in Carmarthen employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead in Carmarthen
✨Tip Number 1
Get to know the company culture! Before your interview, check out B&Q's social media and website. This will help you understand their values and how you can fit in as a Shift Lead.
✨Tip Number 2
Practice your customer interaction skills! As a Shift Lead, you'll be the first point of contact for customers. Role-play common scenarios with friends or family to boost your confidence.
✨Tip Number 3
Show your passion for teamwork! During interviews, share examples of how you've motivated colleagues or improved team dynamics. B&Q loves a candidate who brings energy and collaboration.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the B&Q team and making every customer count.
We think you need these skills to ace Shift Lead in Carmarthen
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for customer service shine through in your application. We want to see how much you care about creating a great experience for both customers and colleagues.
Highlight Your Team Spirit: Since you'll be leading a team, make sure to mention any experiences where you've successfully worked with others. We love seeing examples of collaboration and motivation!
Be Safety-Conscious: Safety is key in our stores, so don’t forget to include any relevant experiences or training that demonstrate your commitment to maintaining a safe environment for everyone.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better. Plus, it shows you're keen to join our team!
How to prepare for a job interview at B&q
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Shift Lead at B&Q entails. Familiarise yourself with their customer service ethos and how you can contribute to making every customer count. Think about examples from your past experiences that showcase your ability to lead a team and ensure a safe shopping environment.
✨Show Your Passion for Customer Service
B&Q is all about creating a great experience for customers. During the interview, express your enthusiasm for customer service and share specific instances where you've gone above and beyond to help customers. This will demonstrate that you align with their values and are ready to take on the responsibility of leading a shift.
✨Highlight Your Teamwork Skills
As a Shift Lead, you'll be working closely with colleagues. Be prepared to discuss how you foster teamwork and motivate others. Share stories that illustrate your ability to collaborate effectively and create a positive work environment, as this is crucial for ensuring operations run smoothly.
✨Prepare for Safety Questions
Safety is a top priority at B&Q, so expect questions related to compliance and safety protocols. Brush up on relevant health and safety regulations and think about how you would handle potential safety issues in the store. Showing that you have a keen eye for detail and a proactive approach to safety will set you apart.
