At a Glance
- Tasks: Engage with TradePoint members, providing advice and selling products to enhance their home projects.
- Company: Join B&Q, a leading home improvement retailer with a supportive team culture.
- Benefits: Enjoy a competitive salary, 20% discount, and access to health club discounts.
- Other info: Flexible learning opportunities and career growth await you at B&Q.
- Why this job: Make a real difference in customers' lives while developing your skills in a dynamic environment.
- Qualifications: Passion for customer service and a willingness to learn about home improvement.
The predicted salary is between 13.1 - 13.1 £ per hour.
UK Notional hourly rate £13.10 per hour
We believe anyone can improve their home to make life better.
Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love.
Join us as a Trade Point Customer Advisor and you’ll help deliver a great experience for our Trade Point members by engaging, listening & selling the right products & services.
We want to ensure that all employees, future employees and applicants to all Kingfisher companies are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression or sexual orientation.
If you require any additional support or adjustments to help you make an application, please contact us atrecruitment@b-and-q. co. uk .
- Rewards
- The one we all love! Get 20% discount on your purchases at B&Q in-store and online, after you've been with us for 1 month.
- Share in the success you help create. With our shareplans, from just £5 per month, you can build up a savings pot, or use what you save to be a Kingfisher share holder.
- We have a network of over 3,300 health clubs offering discounts to colleagues and their partners of up to 25% on self-paid gym memberships.
- Take advantage of fantastic discounts on loads of products and services, just for being a B&Q colleague!
- The chance to achieve more balance between work and your other commitments.
- Discount card
- The one we all love! Get 20% discount on your purchases at B&Q in-store and online, after you've been with us for 1 month.
- Share plans
- Share in the success you help create. With our shareplans, from just £5 per month, you can build up a savings pot, or use what you save to be a Kingfisher share holder.
- Life assurance
- If the worst should happen, Life Assurance ensures those close to you have some protection.
- Employee assistance programme
- We offer free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management.
- Salary/Bonus
- We offer competitive salaries for all roles, and benchmark them, to ensure that we’re getting it right.
And, as we value the contribution of all our colleagues equally, whether they are 17 or 70, our rates of pay for each job is the same.
- Pension
- You’ll have access to the award-winning Kingfisher Pension Scheme, and we’ll put money in alongside your savings too.
- Medical
- We have a number of medical benefits available depending on your role to help you and your family look after yourselves.
- Leave
• All work and no play is no fun!
So, you can enjoy 6.6 weeks' leave, plus we'll reward you with additional leave and cash rewards to celebrate long service anniversaries and milestone years.
- The chance to achieve more balance between work and your other commitments.
- Take advantage of fantastic discounts on loads of products and services, just for being a B&Q colleague!
- We have a network of over 3,300 health clubs offering discounts to colleagues and their partners of up to 25% on self-paid gym memberships.
- Eye care
- If you use a computer regularly for work, then we pay for your eye testevery two years.
If you do require glasses, then you’ll also get £50/€70 towards single focal lenses and frames too.
- Cycling to work scheme
- Whether you are thinking green, trying to get fit or saving money, our cycle to work scheme helps colleagues spread the cost and save money on any bike and safety equipment through salary sacrifice.
- Long service
- Just like most families, we like to celebrate anniversaries and milestone years. For every 10 years up to 40 years’ service we give extra annual leave and a cash payment.
“ We're one team, under many roofs. And, when we work together, there’s not much we can’t do. ”
- Training & development
- When you join B&Q, we want you to be all you can be.
From the minute you walk through our doors to the exciting moment you make that next career move, we're here to help you make the most of every opportunity.
Thanks to our friendly learning system, LEO, we make sure you always have the support you need to take on every challenge and fit your learning around your life.
Here, we know that the best way to grow is together.
- Learn & Develop at B&Q
- When you join B&Q, we want you to be all you can be.
From the minute you walk through our doors to the exciting moment you make that next career move, we're here to help you make the most of every opportunity.
Thanks to our friendly learning system, LEO, we make sure you always have the support you need to take on every challenge and fit your learning around your life.
Here, we know that the best way to grow is together.
- Flexible learning with Leo
- LEO is your every day, on the go learning and development partner.
Helping you build the knowledge you need now and in the future.
With LEO, you can access training and content, anywhere, anytime and on any device.
You can even influence the type of training on offer by rating and recommending content, and letting us know what we can do to improve.
Award-winning and featuring over 500 different learning activities - like short videos, articles, workshops and webinars - think of LEO as your 24/7 training pal, designed to help you make the most of your B&Q career journey.
- Developing in role
- Learning never stops at B&Q.
Whether you've been in your role for one day or five years, there's always something to be curious about.
It's why we're always creating learning opportunities and experiences that'll give you the chance to develop your skills.
Like our First Line Manager programme: a course that helps our newest line managers build their confidence and management skills.
Or our Leadership Development programme that challenges our more experienced leaders to reflect on and adapt their approach for our ever-evolving ways of working.
- Building expertise and know-how
- We believe anyone can learn the technical skills to do their job with excellence.
It's all about attitude and behaviour here.
So, if you're passionate about customer service and design, we'll teach you how to create beautiful kitchens.
If you're someone who loves being outdoors, we'll help you learn about our garden ranges.
And, if you're someone who just loves what we do but doesn't know where to start, we'll help you find the perfect role for you to grow into.
- Accelerated Development Talent Programmes
- Whatever goal you're working to at B&Q, we want to help you get there.
We do this by designing a number of programmes which help you to practice your skills and learn new ones, gain valuable experiences, learn from others and jump on opportunities that are right for you.
From leaders taking their first steps into management to those simply looking for a new challenge, we're there to make sure you achieve your ambitions.
- Induction
- At B&Q, we want every new colleague to understand our values, our customers, and how we work together to achieve our purpose.
That’s why we’ve designed an induction programme that’ll give you real insight into our business, our culture and help you feel included from day one.
For your first few weeks on the job you’ll work with your team and line manager, mixing online learning with practical tasks, to grow your knowledge a little every day.
A day in the life
I make sure we comply legally and in a safe way as a store, and I empower my team to deliver stock management routines.
It’s all about giving our trade customers a great experience and great advice, showing them the right products to build, create and improve their clients' homes.
Trade Point is our store, within a store. Made for our trade customers, it’s a service designed to help all kinds of tradespeople, with all kinds of trade projects.
We’ll carry out a face to face or online interview (and we may request a 2nd interview if the role you're applying for is more complex).
Step 4
We’ll contact you with feedback, and maybe even a job offer.
Check out our FAQs for more information about interviewing at B&Q.
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Customer Advisor - TradePoint in Canterbury employer: B&q
B&Q Stirling is an excellent employer that prioritises both customer satisfaction and employee well-being. With competitive pay, an award-winning pension scheme, and generous holiday allowances, we foster a supportive work culture that encourages growth and teamwork. Join us in creating a positive shopping experience while developing your skills in a dynamic retail environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor - TradePoint in Canterbury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at B&q. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like B&q before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Advisor - TradePoint in Canterbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to B&q:Your cover letter is your chance to shine! Tell us why you want to work at B&q specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at B&q!
How to prepare for a job interview at B&q
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
