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- Tasks: Lead shifts, ensure safety, and create a great shopping experience for customers.
- Company: Join B&Q, a leading home improvement retailer with a focus on community and diversity.
- Benefits: Competitive salary, generous holiday, wellness benefits, and an award-winning pension scheme.
- Why this job: Be the heartbeat of the store and make a real impact on customer satisfaction.
- Qualifications: Passionate about customer service, team-oriented, and safety-conscious.
- Other info: Dynamic work environment with opportunities for personal growth and development.
The predicted salary is between 22700 - 32800 £ per year.
Full time, Part time or Job Share - 15 to 36.75 hours per week
Permanent Contract
Full-time equivalent £27,709.50 per annum + Pension + 6.6 Weeks Holiday
B&Q Peterborough
Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Shift Lead and you’ll be a big part of this.
Role
Your role as a Shift Lead is pivotal in ensuring a safe working and shopping environment. You’re the person who will oversee your shift to cultivate a great experience for both colleagues and customers daily. It’s B&Q’s ambition to make every customer count, so you’ll strive to ensure B&Q is a place colleagues love to work, and customers love to shop. In this role you will:
- Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
- Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
- Be the first point of contact for customers and colleagues.
- Make sure our stores are safe at all times.
What We Need
Our shift leads are key to running our business through their teams. In this role, we’re looking for the following qualities:
- Passionate about customers and doing the right thing for them.
- Like to have a global view and not be constrained to specific areas of the store.
- Safety conscious and use an eye for detail to spot compliance opportunities.
- Enjoy interacting with colleagues and working in a team.
- Like to bring energy to each day and motivate those around you.
- Confident to have autonomy and trust to make decisions for the customer at pace.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes:
- Award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits and lots more
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Shift Lead in Cambridge employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead in Cambridge
✨Tip Number 1
Get to know the company culture! Before your interview, check out B&Q's social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! As a Shift Lead, you'll be the first point of contact for customers. Role-play common scenarios with a friend to boost your confidence and demonstrate your passion for helping others during the interview.
✨Tip Number 3
Show off your leadership style! Think about examples from your past experiences where you've motivated a team or made decisions under pressure. This will highlight your ability to lead effectively and make every customer count.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your enthusiasm for the role and keep you on their radar.
We think you need these skills to ace Shift Lead in Cambridge
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service shine through. We want to see how you can make every customer count and create a great shopping experience!
Highlight Teamwork Skills: As a Shift Lead, you'll be working closely with your team. Make sure to mention any experiences that showcase your ability to motivate and collaborate with others. We love a good team player!
Safety First: Since safety is key in this role, don’t forget to include any relevant experiences or training that demonstrate your commitment to maintaining a safe environment for both colleagues and customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better. Plus, it’s super easy!
How to prepare for a job interview at B&q
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Shift Lead at B&Q entails. Familiarise yourself with their customer service ethos and how you can contribute to making every customer count. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Shift Lead, you'll be overseeing a team, so it's crucial to demonstrate your leadership abilities. Prepare examples of how you've motivated a team or resolved conflicts in the past. This will highlight your capability to create a positive working environment for both colleagues and customers.
✨Emphasise Safety Awareness
Safety is a key aspect of the role, so be ready to discuss how you prioritise safety in a retail environment. Think of specific instances where you've identified compliance opportunities or improved safety measures. This will show that you take this responsibility seriously.
✨Bring Your Energy and Passion
B&Q values enthusiasm and a positive attitude, so let your personality shine through during the interview. Share your passion for customer service and how you can energise your team. A genuine smile and a friendly approach can go a long way in making a great impression!
