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- Tasks: Become a home improvement expert, guiding customers and managing stock.
- Company: Join B&Q, a leader in home improvement with a focus on community.
- Benefits: Enjoy a competitive salary, generous holiday, and wellness benefits.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Friendly, eager to learn, and passionate about helping others.
- Other info: Flexible shifts available, with a commitment to diversity and inclusion.
The predicted salary is between 25000 - 35000 £ per year.
Customer Advisor - Digital Hub (Full time 36.75 hours per week or Part time - 28.75 or 15 hours per week). 3-month fixed term contract. Shifts available Monday–Sunday, 6:00am–10:00pm. UK Notional hourly rate £12.71. B&Q Bury.
We believe anyone can improve their home to make life better. Every day, we give our customers ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.
What’s the job? Join our team, and you’ll become an expert advisor. An inspiration as well as a guide who gets to know every customer and their home improvement projects. Sales will be important, as will managing stock, setting up displays, and making sure the store looks great. You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.
What We Need: Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What’s in it for me? As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more. We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Customer Advisor in Bury employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor in Bury
✨Tip Number 1
Get to know the company! Before your interview, spend some time browsing B&Q's website and social media. Understanding their values and recent projects will help you connect with the team and show that you're genuinely interested in being a part of their mission.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your thoughts clearly and boost your confidence when discussing your passion for home improvement and customer service.
✨Tip Number 3
Show off your personality! During the interview, let your friendly and outgoing nature shine through. Remember, they’re looking for someone who can connect with customers, so don’t be afraid to share your own home improvement stories or experiences.
✨Tip Number 4
Follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can leave a lasting impression. It shows that you’re keen and professional, which is exactly what B&Q is looking for in a Customer Advisor.
We think you need these skills to ace Customer Advisor in Bury
Some tips for your application 🫡
Show Your Passion for Home Improvement: When you're writing your application, let your love for home improvement shine through! Share any personal projects or experiences that highlight your enthusiasm and how you can inspire customers.
Tailor Your Application: Make sure to customise your application to fit the Customer Advisor role. Use keywords from the job description and demonstrate how your skills align with what we’re looking for. This shows us you’ve done your homework!
Be Friendly and Approachable: Since customer service is key, reflect your friendly personality in your written application. Use a warm tone and express your eagerness to help others, as this is what we value at StudySmarter.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at B&q
✨Know Your Stuff
Before the interview, make sure you understand what being a Customer Advisor at B&Q entails. Familiarise yourself with home improvement products and services, as well as the company’s values. This will help you answer questions confidently and show your genuine interest in the role.
✨Show Your People Skills
As a Customer Advisor, you'll be interacting with customers all day. Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help someone, as this will demonstrate your friendly and outgoing nature.
✨Flexibility is Key
The job requires working various shifts, including weekends and evenings. Be ready to discuss your availability and willingness to adapt to the rota. Highlight any previous experience where you’ve had to be flexible with your schedule.
✨Ask Questions
At the end of the interview, don’t forget to ask questions! This shows your enthusiasm for the role and helps you determine if it’s the right fit for you. You might ask about training opportunities or how the team collaborates on projects.
