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- Tasks: Become a customer expert, guiding shoppers and enhancing their home improvement projects.
- Company: Join B&Q, a leader in home improvement with a focus on community and diversity.
- Benefits: Enjoy a competitive salary, generous holiday, wellness benefits, and an award-winning pension scheme.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: Friendly, eager to learn, and passionate about helping others with home improvements.
- Other info: Flexible shifts available, including weekends and evenings, with great career growth opportunities.
The predicted salary is between 12 - 16 £ per hour.
Shifts available Monday - Sunday, 7.00am - 10.00pm
Hourly Rate: £12.98 per hour
Location: B&Q Bury St. Edmunds
Overview: We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Checkouts Customer Advisor and you’ll be a big part of this.
Job Details:
- Part time - 24 hours per week
- Permanent Contract
What’s the job? Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like click & collect, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in various areas, but on the tills truly great customer service will be your main aim.
What We Need: Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What’s in it for me? As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Customer Advisor - Checkouts in Bury St Edmunds employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - Checkouts in Bury St Edmunds
✨Tip Number 1
Get to know the company! Before your interview, spend some time browsing B&Q's website and social media. Understanding their values and recent projects will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since you'll be a Checkouts Customer Advisor, think about how you can make every customer's experience memorable. Role-play common scenarios with friends or family to boost your confidence and refine your approach.
✨Tip Number 3
Be ready to showcase your passion for home improvement! Whether it's sharing your own DIY projects or discussing trends in home decor, let your enthusiasm shine through. This will help you stand out as someone who truly fits the B&Q vibe.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and tech-savvy, which is exactly what we love to see in our team members.
We think you need these skills to ace Customer Advisor - Checkouts in Bury St Edmunds
Some tips for your application 🫡
Show Your Passion for Home Improvement: When you're writing your application, let your love for home improvement shine through! Share any personal projects or experiences that highlight your enthusiasm and how you can inspire customers.
Tailor Your Application: Make sure to customise your application to fit the Customer Advisor role. Highlight relevant skills and experiences that align with what we’re looking for, like teamwork and customer service.
Be Friendly and Approachable: Use a warm and friendly tone in your application. We want to see your personality come through, so don’t be afraid to show us how outgoing and helpful you are!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at B&q
✨Know Your Stuff
Before the interview, take some time to familiarise yourself with B&Q's products and services. Understanding home improvement basics will not only impress your interviewers but also show that you're genuinely interested in the role of a Customer Advisor.
✨Show Your People Skills
As a Customer Advisor, you'll be interacting with customers all day. Be prepared to share examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help someone, as this will highlight your friendly and outgoing nature.
✨Flexibility is Key
Since the job requires working various shifts, be ready to discuss your availability openly. Show that you're flexible and willing to adapt to the rota, including weekends and evenings. This will demonstrate your commitment to being a team player.
✨Ask Questions
At the end of the interview, don’t forget to ask questions! Inquire about training opportunities or how the team collaborates on projects. This shows your eagerness to learn and grow within the company, which aligns perfectly with B&Q's values.
