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- Tasks: Lead and inspire the checkout team to deliver exceptional customer service.
- Company: Join B&Q, a leading home improvement retailer with a focus on customer experience.
- Benefits: Up to £40,000 salary, bonus, 6.6 weeks holiday, and wellness benefits.
- Why this job: Shape customer experiences and drive brand loyalty in a dynamic environment.
- Qualifications: Strong leadership skills, emotional intelligence, and a passion for customer service.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 32000 - 40000 £ per year.
Permanent Contract – 36.75 hours per week
B&Q Cribbs Causeway
Every day, we give our millions of customers the ideas, advice, tools, and confidence they need to create a home they’ll love. Join us as a Service Team Manager and you’ll lead and inspire the checkout team to shape the customer experience through exceptional service.
Overview:
- Full time, Part time or Job Share
- Permanent Contract – 36.75 hours per week
- Up to £40,000 per annum (+ additional £0.54 per hour, store specific location allowance) + Bonus + Pension + 6.6 Weeks Holiday
What’s the job?
A great team needs a great leader and your role as a Service Team Manager is to create a truly inclusive high performing team to deliver an exceptional journey for every customer. It’s B&Q’s ambition to make every customer count, so you are driven by a passion to create true brand loyalty to support future sales growth.
In this role you will:
- Lead a vital part of our store operation, shaping the customer experience and driving service excellence through a newly formed team of Shift Leads.
- Inspire the ‘Make Every Customer Count’ agenda as a daily habit with the wider store team.
- Oversee safety, security & compliance routines across the store through your shift lead team.
- Lead the checkout team & front-end service experience, ensuring fast, friendly, and reliable service.
What We Need:
Our Service Team Managers are key to running our business through their teams by delivering an exceptional customer journey. In this role, you should be leading in a way that demonstrates the following qualities:
- Obsessed about our customers and listening to them.
- Objective and can slow down and really look at things with a clear view i.e. reviewing safety compliance.
- You have strong emotional intelligence and thrive in influencing others.
- You love to problem solve and can take others with you.
- Confident to agitate when needed and deliver feedback to all audiences.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
Benefits:
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes:
- Award‑winning pension scheme
- Company Bonus Scheme
- ShareSave options
- 6.6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits and lots more
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Service Team Manager in Bristol employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Team Manager in Bristol
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time browsing B&Q's website and social media. This will help you understand their values and how they treat customers, which is key for a Service Team Manager.
✨Tip Number 2
Practice your leadership stories! Think of examples where you've inspired a team or solved a problem. Be ready to share these during your interview to show how you embody the qualities B&Q is looking for.
✨Tip Number 3
Show your passion for customer service! During your interview, highlight times when you went above and beyond for customers. This aligns perfectly with B&Q’s 'Make Every Customer Count' agenda.
✨Tip Number 4
Don’t forget to ask questions! Prepare thoughtful questions about the team and store operations. This shows you're genuinely interested in the role and helps you assess if it's the right fit for you.
We think you need these skills to ace Service Team Manager in Bristol
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. We want to see how you can inspire a team and create memorable experiences for our customers. Share specific examples of how you've made a difference in previous roles!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to understand. Use bullet points if it helps to highlight your achievements and qualifications.
Tailor Your Application: Make sure to customise your application to fit the Service Team Manager role. Highlight relevant experiences that align with our values and the job description. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at B&q
✨Know the Company Inside Out
Before your interview, take some time to research B&Q and its values. Understand their commitment to customer service and how they aim to create a welcoming environment. This will help you align your answers with their mission and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Service Team Manager, you'll need to inspire and lead your team. Prepare examples from your past experiences where you've successfully led a team or improved customer service. Highlight your emotional intelligence and problem-solving skills, as these are key qualities they're looking for.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as dealing with a dissatisfied customer or ensuring safety compliance. Think of relevant scenarios from your previous roles and how you navigated them. This will demonstrate your ability to think on your feet and make sound decisions.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.