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- Tasks: Become an expert advisor, helping customers with their home improvement projects.
- Company: Join B&Q, a leader in home improvement with a focus on community and diversity.
- Benefits: Enjoy a competitive salary, generous holiday, wellness benefits, and shopping discounts.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: Friendly, eager to learn, and passionate about home improvement.
- Other info: Flexible shifts available, with opportunities for personal growth and team collaboration.
The predicted salary is between 13 - 16 £ per hour.
Shifts available Monday - Sunday, 7.00am - 10.00pm at B&Q Merryhill. We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.
What’s the job? Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. Get to know every customer and their home improvement projects. Sales will be important, as will managing stock, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.
What We Need: Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What’s in it for me? As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
To support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Customer Advisor in Brierley Hill employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor in Brierley Hill
✨Tip Number 1
Get to know the company! Before your interview, spend some time browsing B&Q's website and social media. Familiarise yourself with their values and recent projects. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your customer service skills and passion for home improvement. The more comfortable you are, the better you'll shine during the real deal!
✨Tip Number 3
Show off your personality! B&Q is all about friendly, outgoing people who love helping others. During your interview, let your enthusiasm for home improvement and customer service come through. Share personal stories that highlight your experience and passion.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Advisor in Brierley Hill
Some tips for your application 🫡
Show Your Passion for Home Improvement: When you're writing your application, let your love for home improvement shine through! Share any personal projects or experiences that highlight your enthusiasm and knowledge in this area. We want to see how you can inspire our customers!
Be Friendly and Approachable: Since the role is all about customer service, make sure your application reflects your friendly personality. Use a warm tone and include examples of how you've helped others in the past. We’re looking for someone who can connect with our customers effortlessly!
Highlight Your Team Spirit: We value teamwork at B&Q, so don’t forget to mention your experience working in a team. Share stories that demonstrate your ability to collaborate and support your colleagues. It’s all about creating a great environment together!
Apply Through Our Website: Make it easy for us to find your application by applying directly through our website. This way, we can ensure your details are processed smoothly. Plus, it shows you’re keen to join our team at B&Q!
How to prepare for a job interview at B&q
✨Know Your Stuff
Before the interview, get familiar with B&Q's products and services. Understand their home improvement ethos and think about how you can contribute to helping customers create their dream homes. This knowledge will show your enthusiasm and readiness to be a part of the team.
✨Show Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about times when you went above and beyond to help someone. This will demonstrate your friendly and outgoing nature, which is key for a Customer Advisor role.
✨Be Ready to Learn
Since the job involves learning new skills like paint-mixing and timber cutting, express your eagerness to learn during the interview. Share any previous experiences where you quickly picked up new skills or technologies, showing that you're adaptable and keen to grow.
✨Emphasise Teamwork
B&Q values teamwork, so be prepared to discuss how you've successfully worked in teams before. Highlight your flexibility and willingness to work varied shifts, including weekends and bank holidays, to show that you're a team player who can fit into their schedule.
