Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to ensure top-notch customer service and smooth operations.
- Company: Join a leading home improvement retailer with a strong focus on safety and customer satisfaction.
- Benefits: Enjoy a competitive salary, 6.6 weeks holiday, and an award-winning pension scheme.
- Why this job: Make a real difference in customers' lives while developing your leadership skills.
- Qualifications: Passion for customer service and ability to make independent decisions.
The predicted salary is between 16625 - 18900 £ per year.
A leading home improvement retailer is seeking a Shift Lead to join the team at Castlepoint, Bournemouth. The role involves ensuring a customer-focused environment, managing day-to-day operations, and leading the team. Ideal candidates should be passionate about customer service, safety-conscious, and capable of making autonomous decisions.
The position offers a full-time equivalent salary of £27,709.50 per annum along with a comprehensive benefits package including 6.6 weeks holiday and an award-winning pension scheme.
Store Shift Lead - Operations, Safety & Customer Focus in Bournemouth employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Shift Lead - Operations, Safety & Customer Focus in Bournemouth
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and what values they promote. This will help you tailor your answers to show you're a perfect fit for their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations on the shop floor. Being able to demonstrate your problem-solving skills and safety awareness during the interview can really set you apart from other candidates.
✨Tip Number 3
Don’t forget to ask questions during your interview! Show your interest in the role by asking about team dynamics, safety protocols, and how they measure success in customer service. It’ll make you look engaged and keen to contribute.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows you’re serious about joining our team at Castlepoint!
We think you need these skills to ace Store Shift Lead - Operations, Safety & Customer Focus in Bournemouth
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, make sure to highlight your love for customer service. Share specific examples of how you've gone above and beyond to help customers in previous roles. We want to see that you genuinely care about creating a positive experience!
Demonstrate Your Leadership Skills: As a Shift Lead, you'll be managing a team, so it's crucial to showcase your leadership abilities. Include any experiences where you've successfully led a team or made decisions that positively impacted operations. We’re looking for someone who can inspire others!
Be Safety-Conscious: Safety is key in our operations, so don’t forget to mention your commitment to maintaining a safe environment. Talk about any relevant training or experiences that demonstrate your awareness of safety protocols. We need someone who prioritises safety just as much as we do!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy and ensures your application gets to the right people. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at B&q
✨Know the Company Inside Out
Before your interview, make sure you research the home improvement retailer thoroughly. Understand their values, mission, and what sets them apart in customer service. This will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
✨Demonstrate Your Customer Focus
Since the role is heavily centred around customer service, prepare specific examples from your past experiences where you went above and beyond for a customer. Highlight how you handled difficult situations and ensured customer satisfaction, as this will resonate well with the interviewers.
✨Showcase Your Leadership Skills
As a Shift Lead, you'll be expected to manage a team. Be ready to discuss your leadership style and provide examples of how you've successfully led a team in the past. Talk about how you motivate others, handle conflicts, and make decisions autonomously, as these are key aspects of the role.
✨Prepare Questions About Safety Protocols
Given the emphasis on safety in the job description, come prepared with questions about the company's safety protocols and how they ensure a safe working environment. This shows that you take safety seriously and are proactive about maintaining a secure space for both customers and staff.
