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For Companies At a Glance
- Tasks: Lead the store team and ensure smooth daily operations.
- Company: Join B&Q, a dynamic and customer-focused retail environment.
- Benefits: Enjoy 6.6 weeks holiday, an award-winning pension, and shopping discounts.
- Why this job: Be the heartbeat of the store and make a real impact on customer experience.
- Qualifications: Passionate about customers, safety-conscious, and a team player.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
The predicted salary is between 25000 - 30000 £ per year.
Join B&Q as a Shift Lead at Castlepoint, Bournemouth. You’ll be part of a dedicated team that ensures a safe, dynamic and customer‑focused environment.
Overview
- Full‑time equivalent: £27,709.50 per annum plus pension and 6.6 weeks holiday.
- Part‑time: 18.5 hours per week (full‑time equivalent).
- Permanent Contract.
- Location: B&Q Castlepoint, Bournemouth, England.
Responsibilities
- Be the heartbeat of the store day‑to‑day and ensure operations run smoothly.
- Deploy colleagues to ensure every customer counts.
- Serve as the first point of contact for customers and colleagues.
- Ensure the store is safe and compliant at all times.
Qualifications
- Passionate about customers and doing the right thing for them.
- Comfortable with a global view and not confined to specific store areas.
- Safety‑conscious with an eye for detail to spot compliance opportunities.
- Enjoy interacting with colleagues and working in a team.
- Bring energy to each day and motivate those around you.
- Confident to exercise autonomy and make decisions at pace for the customer.
Benefits
- Award‑winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague well‑being benefits and plenty more
We are committed to diversity and inclusion. Please contact for any recruitment adjustments or support during the application process.
Shift Lead in Bournemouth employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead in Bournemouth
✨Tip Number 1
Get to know the company culture! Before your interview, check out B&Q's values and mission. This way, you can show how your passion for customers aligns with their goals.
✨Tip Number 2
Practice your customer service skills! As a Shift Lead, you'll be the first point of contact for customers. Role-play common scenarios with friends or family to boost your confidence.
✨Tip Number 3
Show off your leadership skills! Think of examples where you've motivated a team or made quick decisions. Be ready to share these stories during your interview to demonstrate your fit for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Shift Lead in Bournemouth
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service shine through. We want to see how you connect with customers and why you believe in doing the right thing for them.
Be Specific About Your Experience: Don’t just list your previous jobs; tell us about specific situations where you’ve made a difference. We love hearing about your experiences that demonstrate your ability to lead and motivate a team.
Highlight Safety Awareness: Since safety is key in our stores, make sure to mention any relevant experience or training you have in maintaining a safe environment. We appreciate candidates who are detail-oriented and safety-conscious.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Shift Lead role at B&Q Castlepoint.
How to prepare for a job interview at B&q
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Shift Lead at B&Q entails. Familiarise yourself with the responsibilities and qualifications listed in the job description. This will help you demonstrate your passion for the role and show that you're ready to be the heartbeat of the store.
✨Showcase Your Customer Focus
As a Shift Lead, you'll need to be passionate about customers. Prepare examples from your past experiences where you've gone above and beyond for customers or improved their experience. This will highlight your commitment to customer service and your ability to motivate your team to do the same.
✨Demonstrate Safety Awareness
Safety is key in this role, so be ready to discuss how you've ensured compliance and safety in previous positions. Think of specific situations where you identified potential risks and took action. This will show that you have an eye for detail and can maintain a safe environment for both customers and colleagues.
✨Bring Your Energy and Autonomy
B&Q is looking for someone who can bring energy to the team and make decisions quickly. During the interview, convey your enthusiasm and readiness to take charge. Share instances where you've successfully led a team or made quick decisions that positively impacted operations. This will demonstrate that you're confident and capable of handling the fast-paced environment.
